Kattherin Ilene Sanchez Jimenez

· Customer service tasks : greeting and seating guests, taking orders, serving food and beverages, handling payments, the fork and cover manager application responsible.

· Support tasks: Assisting with basic food preparation when needed, cleaning and resetting tables, maintaining cleanliness

· Pre shift duties: Preparing and dining area.

· Customer interaction: handling complaints, promoting specials and upselling.

· Room service, VIPS and take away delivery responsible.

· Customer service: greeting and seating guests,

· Support tasks: cleaning and resetting tables, maintaining cleanliness, buffets refills responsible.

· · Pre shift duties: Preparing and dining area.

· Follow up on company KPI trends, developing new training programs in order to reach the campaign and company monthly goals.

· Report directly to QA leads and CEO by weekly and monthly meetings.

· Action plans implementation for new hires and follow up their development on the company according to the CSAT, QA and AHT target

· Qa - Supervisors weekly meetings and follow-up to the outliers on each team

· Monitor live calls, chats, and emails weekly providing feedback and coaching and action plans.

· Staff recruitment for all 5 hostels and training program responsible.

· Action plans related to recruitment, engagement, and retention, as well as employee value and performance

· Check monthly payroll and holidays for each employee in each hostel

· Follow up and monitor project reports on each hostel to track the progress, performances, and news of managers in charge.