Khaled Ahmed
Lisbon,Portugal
Summary
Skilled Management professional with a history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering years in industrial environments.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Uber Eats Driver
Uber Eats
Lisbon, Portugal
01.2022 - Current
- Consistently met zero accident goals by obeying posted speed limits and all other traffic regulations.
- Maximised customer comfort by maintaining interior cleanliness of vehicle.
- Guaranteed proper food temperature on arrival, using thermal bags to retain heat.
- Delivered an outstanding customer experience with excellent service and navigation, resulting in a 5-star rating.
Sales Executive
Minimercado Lisboa
Lisbon, Portugal
01.2020 - 06.2021
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Memorised the company's detailed product portfolio and customized associated features and benefits to customer needs.
- Updated CRM software with contract records, renewal timeframes and customer details.
- Achieved and exceeded sales targets in line with client growth across all products and services.
HR and Administrative Officer
SP Garments & Washing Ltd
Gazipur, Bangladesh
01.2016 - 12.2018
- Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
- Oversaw recruitment process and onboarded 2000 workers and staff.
- Organised company-wide team-building events to boost employee morale.
- Advised top management on appropriate employee corrective actions.
- Partnered with management to establish a workplace safety curriculum for training and education purposes.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Implemented diversity, equity and inclusion initiatives to boost employee engagement and retention.
Project Officer
Jaflong Valley Boarding School
Sylhet, Bangladesh
01.2015 - 12.2016
- Managed multiple team engagements simultaneously, balancing the needs of various key stakeholders while ensuring successful and timely project completion.
- Created and developed detailed project plans, set SMART project goals, defined roles and produced timelines in accordance with project needs.
- Calculated required budgets, team requirements and additional resources to ensure project feasibility.
- Monitored and reported on project status to ensure cost-effectiveness and schedule adherence.
- Led and motivated talented project teams, achieving targets within stipulated deadlines.
Education
Bachelor of Arts - Anthropology
01.2009 - 12.2012
Master of Arts - Anthropology
01.2013 - 12.2014
Skills
- Exceptional customer service
- Excellent communicator
- Support ticket management
- Tech Troubleshooting
- Swift problem solver
- Objection handling
- Telephone etiquette
- Active listening
- Online customer support
- Helpdesk
- Zendesk proficiency
Languages
English
Fluent
Portuguese
Elementary
Bengali
Native
Additional Information
Though I have already mentioned in the CV the details of my work experience, I have also gained extensive knowledge on Shopify and practised many CRM tools like Zendesk, Reamaze, Pure Chat, Gorgias, HubSpot, Google Docs, Google Sheets, PowerPoint, etc, in last few months. These all prepared me to provide reliable, proficient and target-oriented jobs, especially in customer relationship management.
Timeline
Uber Eats Driver - Uber Eats
01.2022 - Current
Sales Executive - Minimercado Lisboa
01.2020 - 06.2021
HR and Administrative Officer - SP Garments & Washing Ltd
01.2016 - 12.2018
Project Officer - Jaflong Valley Boarding School
01.2015 - 12.2016
Shahjalal University of Science & Technology - Master of Arts, Anthropology
01.2013 - 12.2014
Shahjalal University of Science & Technology - Bachelor of Arts, Anthropology
01.2009 - 12.2012
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