KINGSLEY OSSAI
Lisbon
Summary
Resourceful and personable customer solutions consultant with a proven track record of prioritizing and completing multiple tasks simultaneously to achieve team goals. Expertise in customer relationship management, conflict resolution, and leadership. Dependable and courteous self-starter eager to leverage exceptional background into a customer liaison role with a growing organization.
Successful digital marketing specialist skilled in planning, executing, and optimizing online marketing strategies. Ability to promote products successfully through multiple digital strategies and consistently achieve successes through excellent planning skills and proactive campaign tracking.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Foundever (DJI)
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Support Advisor
Foundever(Secret Escapes)
12.2022 - 07.2024
- Automated contact management system to efficiently manage large volume of clients.
- Oversaw warranty counselling process to manage expense controls.
- Mentored junior team members on methods on industry best practices for outstanding service and retention.
- Communicated regularly with team members to maintain clearly defined expectations.
- Diminished financial discrepancies by managing deposits and credit card transactions.
- Trained new hires on sales processes, product knowledge and overcoming objections to increase sales meet team sales targets
Technical Support Advisor
Awesome Software
01.2020 - 01.2021
- Provided clear and concise step-by-step technical support to guide clients.
- Addressed and resolved SLA issues promptly using an OTRS system.
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Used support tickets to track and speed up incidents.
Customer Sales Representative
Vodany networks
12.2021 - 11.2022
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Represented buyers and sellers of developed and undeveloped properties.
- Assisted clients in financial planning for purchase.
- Collected fees and documented payment processes for property transactions.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Produced clean, error-free newsletters and social media posts to share current sales information.
- Developed innovative marketing campaigns to drive substantial sales.
Sales Representative
Ben Real Estate
01.2021 - 12.2021
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Implemented brand marketing and sales campaigns.
- Negotiated and closed deals with minimal required support from sales and finance managers.
Education
Bachelor of Science - Computer And Information Sciences
Kyiv International University,
07.2024
Skills
- Strategic sales knowledge
- Critical Thinking
- Real estate development
- CMA software knowledge
- Business Development
- Workforce mentoring
- CRM Software proficiency
- Microsoft Excel
- Documentation
- Follow-up skills
- MS Office
Languages
English
Proficient
C2
Ukrainian
Upper intermediate
B2
Portuguese
Upper intermediate
B2
Timeline
Customer Service Representative
Foundever (DJI)
08.2024 - Current
Customer Support Advisor
Foundever(Secret Escapes)
12.2022 - 07.2024
Customer Sales Representative
Vodany networks
12.2021 - 11.2022
Sales Representative
Ben Real Estate
01.2021 - 12.2021
Technical Support Advisor
Awesome Software
01.2020 - 01.2021
Bachelor of Science - Computer And Information Sciences
Kyiv International University,
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