Kiran Kollathuru
Albufeira,08
Summary
IT professional with over 15 years of experience in planning, sourcing, installing, configuring, and optimizing IT infrastructure to achieve high availability and performance. Adept at access management, conducting system security risk assessments, server administration, active directory, Microsoft Exchange, Office 365, and IT support. Experienced in overseeing and managing IT projects, including system upgrades, migrations, and disaster recovery. Expertise in Hotel PMS (Opera, WINHMS, IDS Next) and POS systems (Simphony 2.0, MICROS 3700/8700/9700). Proven ability to train staff, improve user experience, and formulate strategic IT policies for technological advancement. Significant experience in the hospitality sector with a focus on enhancing operational efficiency through technology.
Overview
18
18
years of professional experience
Work History
Corporate IT Manager
MGM Muthu Hotels
10.2019 - Current
- Managed IT infrastructure, including installation, administration, and troubleshooting of hardware, software, and networks
- Administered servers (Linux & Microsoft), Active Directory, and Group Policies, ensuring seamless IT operations
- Configured and implemented systems like Opera PMS, Micros POS, HOST PMS, Primavera ERP, and approval systems across multiple hotel properties
- Oversaw booking engine updates and Channel Manager integration (Staah) with Opera PMS using the OXI interface
- Led system administration, disaster recovery planning, and software installation/troubleshooting for Microsoft Office 365, SharePoint, and virtualization technologies
- Handled IT security implementations using firewalls (Sophos, Mikrotik, Fortinet) and led network management (LAN/WAN, TCP/IP, routing, switching)
- Provided IT operations management, including budget planning, project management, user training, and vendor selection
- Key Projects:
- Oracle PMS and Simphony POS Migration to Oracle Cloud (Kenya Hotels): Led the migration to Oracle Cloud, ensuring smooth transition and enhanced system reliability
- Staah Channel Manager Integration with OXI: Integrated Staah with Opera PMS for streamlined room availability and booking synchronization
- Active Directory Migration to New Server: Improved security and performance by migrating Active Directory infrastructure
- Firewall Implementation and VPN Configuration: Enhanced security with firewall setups and VPN tunnels across hotel properties
- Wi-Fi Network Upgrade (Scotland Hotels): Upgraded Wi-Fi networks and deployed a Captive Portal for secure guest authentication
Simphony POS Consultant
Oracle Hospitality
10.2018 - 06.2019
- Collaborated with clients to gather business requirements and configure Simphony POS systems, including menus, pricing, promotions, and loyalty programs
- Configured and installed Kitchen Display Systems (KDS) and led POS Central Build and Property Configuration for optimized system performance
- Provided Simphony POS updates, introduced new features, and managed system upgrades
- Offered training for managers, cashiers, and kitchen staff, ensuring efficient use of the system
- Delivered post-implementation support, troubleshooting system issues and ensuring minimal downtime
- Key Projects:
- Zuma Restaurants Database Migration: Led the database migration to Oracle Cloud, ensuring a smooth transition with minimal downtime
- Simphony POS Upgrade for Hyatt, Hilton, Marriott, and Accor: Managed system upgrades and data migration for multiple hotel chains, improving system performance
- Pre-opening Simphony POS Configuration (Barcelo, Zurich West): Ensured seamless POS configurations for new hotels prior to launch
IT Manager
Bharat Hotels Limited
10.2014 - 10.2018
- Managed Opera PMS, POS, and back-office applications, handling IT infrastructure and new projects
- Managed telephone and Wi-Fi systems, network infrastructure, and IT security
- Led vendor management and ensured smooth operation and maintenance of information systems
IT Manager
The Chancery Hotels
10.2014 - 10.2018
- Handled IT infrastructure, including Opera PMS, Micros POS, HOST PMS, Primavera ERP, and approval systems
- Managed booking engine updates, Channel Manager integration, and IT security implementations (firewalls)
- Oversaw server, network switch, and router maintenance, along with asset management
IT Administrator
Royal Orchid Hotels Ltd
11.2011 - 10.2014
- Responsible for IT operations, handling PMS, POS, and back-office software issues
- Managed vendors and addressed daily IT operational issues, including Wi-Fi complaints and network security
IT Support Engineer
Compas India Pvt. Ltd
10.2010 - 11.2011
- Handled network configurations, systems installations, Wi-Fi setups, and printer configurations
- Provided MS Office and email configurations support
IT Support Executive
Indecomm Global Services Pvt. Ltd
02.2007 - 02.2010
- Provided IT helpdesk and network support, focusing on desktop support and IT operations
Education
Bachelor of Science -
SV University
A.P04.2006
CCNA (Cisco Certified Network Associate) -
AICT Academy
Bangalore07.2012
MCSE (Microsoft Certified Systems Engineer) -
AICT Academy
Bangalore03.2012
Computer Hardware & Networking -
AICT Academy
Bangalore10.2011
Skills
- TCP/IP
- Routing
- Switching
- DHCP
- DNS
- Firewall
- Backup & Recovery
- IT Support
- System Administration
- IT Security
- Opera
- WINHMS
- IDS Next
- Primavera ERP
- Linux
- Microsoft
- Active Directory
- Group Policies
- Cisco Routers/Switches
- Wi-Fi Networks
- VPN
- Disaster Recovery
- Budgeting
- Vendor Management
- Project Planning
Languages
English
Portuguese
Timeline
Corporate IT Manager
MGM Muthu Hotels
10.2019 - Current
Simphony POS Consultant
Oracle Hospitality
10.2018 - 06.2019
IT Manager
Bharat Hotels Limited
10.2014 - 10.2018
IT Manager
The Chancery Hotels
10.2014 - 10.2018
IT Administrator
Royal Orchid Hotels Ltd
11.2011 - 10.2014
IT Support Engineer
Compas India Pvt. Ltd
10.2010 - 11.2011
IT Support Executive
Indecomm Global Services Pvt. Ltd
02.2007 - 02.2010
Bachelor of Science -
SV University
CCNA (Cisco Certified Network Associate) -
AICT Academy
MCSE (Microsoft Certified Systems Engineer) -
AICT Academy
Computer Hardware & Networking -
AICT Academy
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