Kristina Pop
Lisbon
Summary
Dedicated and empathetic professional with a strong background in early childhood education, complemented by experience in project coordination and customer support. As a Kindergarten Teacher, developed and implemented engaging learning environments that supported cognitive, social, and emotional development in young children. Skilled in fostering positive relationships with students, parents, and colleagues, and adept at managing classroom dynamics with patience and creativity. Additional experience as a Project Assistant and Customer Support Agent has strengthened organizational, communication, and problem-solving abilities, enhancing effectiveness in collaborative and fast-paced settings. Passionate about creating supportive, nurturing spaces where children can thrive and grow.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist
Teleperformance
03.2025 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Trained new team members on customer service protocols and systems, fostering a collaborative environment.
- Managed escalated cases effectively, demonstrating strong conflict resolution and negotiation skills.
Teacher Educator
Stadt Wien
07.2020 - 06.2024
- Developed and implemented classroom routines to address varying student needs.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Fostered student curiosity and interest through creative hands-on activities.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- and much more
Project Assistant
Interkulturelles Mentoring Für Schulen
01.2018 - 01.2021
- Https://www.univie.ac.at/alumni.ksa/iku-mentoring/
- Developed and maintained project documentation, enhancing communication and tracking progress.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
Marketing Production
Do&Co
01.2014 - 01.2020
- Craft Work in Pruduction Team
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Volunteering at Interkulturelles Mädchenzentrum
Caritas Wien
03.2017 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Teacher Educator
Land Niederösterreich
01.2012 - 01.2013
- Fostered student curiosity and interest through creative hands-on activities.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Developed and implemented classroom routines to address varying student needs.
Education
High School Diploma -
Bundesbildungsanstalt Für Elementarpädagogik 10
Vienna, Austria06-2012
Bachelor of Arts - Cultural And Social Anthropology
Universität Wien
Vienna, Austria01-2019
Yoga Teacher - Hatha Vinyasa Yoga Teacher Training
La Casa Shambala
Monchique, Portugal10-2024
Skills
- Effective problem resolution
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Parent-teacher communication
- Curriculum design
- Child development
- Special needs support
- Mathematics teaching
- First aid training
- Administrative support
- Meeting coordination
Additional Information
Class B driving license
Based in Lisbon, Portugal
Creative and artistic
Languages
English
Advanced (C1)
German
Bilingual or Proficient (C2)
Portuguese
Beginner (A1)
Timeline
Customer Support Specialist
Teleperformance
03.2025 - Current
Teacher Educator
Stadt Wien
07.2020 - 06.2024
Project Assistant
Interkulturelles Mentoring Für Schulen
01.2018 - 01.2021
Volunteering at Interkulturelles Mädchenzentrum
Caritas Wien
03.2017 - 06.2017
Marketing Production
Do&Co
01.2014 - 01.2020
Teacher Educator
Land Niederösterreich
01.2012 - 01.2013
High School Diploma -
Bundesbildungsanstalt Für Elementarpädagogik 10
Bachelor of Arts - Cultural And Social Anthropology
Universität Wien
Yoga Teacher - Hatha Vinyasa Yoga Teacher Training
La Casa Shambala
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