Achieved a consistent customer satisfaction rating of over 95% during the tenure at YINIG JING ENTERPRISE.Spearheaded the implementation of a new chat support system, resulting in a 30% reduction in response time and an increase in customer inquiries handled per hour nurtured Strong relationships with key clients, leading to a 20% increase in repeat business and referrals.
Exceptional written and verbal communication skills in English, demonstrated through positive customer feedback and successful campaign reports
Available upon request.