LAPSANG SHERPA
CUSTOMER SERVICE PROFESSIONAL
TORRES VEDRAS ,PORTUGAL
Summary
Achieved a consistent customer satisfaction rating of over 95% during the tenure at YINIG JING ENTERPRISE.Spearheaded the implementation of a new chat support system, resulting in a 30% reduction in response time and an increase in customer inquiries handled per hour nurtured Strong relationships with key clients, leading to a 20% increase in repeat business and referrals.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
Work History
GOOGLE ADS SPECIALIST
FIVERR.COM
ONLINE , Remote
01.2023 - Current
- Successfully managed and executed data-driven digital marketing campaigns for various clients, resulting in average 40% increase in website traffic and 20% increase in conversions.
- Utilized advanced data analysis to optimize Google Ads campaigns, resulting in 15% reduction in cost per click and 30% increase in click-through rates.
Customer Service Representative Agent
YING JING ENTERPRISE
GUIMARAES , PORTUGAL
11.2021 - 12.2022
- Implemented customer feedback collection system, resulting in 15% increase in positive feedback and actionable insights for continuous service improvement.
- Led team initiative to provide personalized solutions to challenging customer issues, leading to 25% decrease in customer escalations and improved customer retention.
Education
High School Diploma -
NAMOBUDDHA INTERNATIONAL SCHOOL
NEPAL 04.2008 - 06.2020
CERTIFICATION - Customer Service
LINKEDIN LEARNING
ONLINE 04.2001 -
CERTIFICATION - Customer Service
LINKEDIN LEARNING
ONLINE 04.2001 -
Skills
Exceptional written and verbal communication skills in English, demonstrated through positive customer feedback and successful campaign reports
Analytical problem-solving abilities, which led to effective resolutions of complex customer issues and data-driven optimization of digital marketing strategies
Demonstrated adaptability and quick learning, embracing new challenges and multilingual capabilities, including English, Portuguese, Hindi, and Nepali
Empathy: Understanding and empathizing with customers' concerns, building rapport and resolving issues effectively
HOBBIES
- Engaging in regular swimming and cycling to maintain a healthy lifestyle, foster discipline, and build endurance.
- Enjoying hiking to appreciate nature, practice perseverance, and challenge myself both physically and mentally.
- Embracing traveling to different countries, immersing in diverse cultures and cuisines, enhancing adaptability and cultural awareness.
- Participating in local badminton tournaments to promote teamwork, sportsmanship, and a competitive spirit.
REFRENCES
Available upon request.
Timeline
GOOGLE ADS SPECIALIST
FIVERR.COM
01.2023 - Current
Customer Service Representative Agent
YING JING ENTERPRISE
11.2021 - 12.2022
High School Diploma -
NAMOBUDDHA INTERNATIONAL SCHOOL
04.2008 - 06.2020
CERTIFICATION - Customer Service
LINKEDIN LEARNING
04.2001 -
CERTIFICATION - Customer Service
LINKEDIN LEARNING
04.2001 -