Summary
Overview
Work History
Education
Skills
HOBBIES
REFRENCES
Timeline
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LAPSANG SHERPA

CUSTOMER SERVICE PROFESSIONAL
TORRES VEDRAS ,PORTUGAL

Summary

Achieved a consistent customer satisfaction rating of over 95% during the tenure at YINIG JING ENTERPRISE.Spearheaded the implementation of a new chat support system, resulting in a 30% reduction in response time and an increase in customer inquiries handled per hour nurtured Strong relationships with key clients, leading to a 20% increase in repeat business and referrals.

Overview

2
2
years of professional experience
12
12
years of post-secondary education

Work History

GOOGLE ADS SPECIALIST

FIVERR.COM
ONLINE , Remote
01.2023 - Current
  • Successfully managed and executed data-driven digital marketing campaigns for various clients, resulting in average 40% increase in website traffic and 20% increase in conversions.
  • Utilized advanced data analysis to optimize Google Ads campaigns, resulting in 15% reduction in cost per click and 30% increase in click-through rates.

Customer Service Representative Agent

YING JING ENTERPRISE
GUIMARAES , PORTUGAL
11.2021 - 12.2022
  • Implemented customer feedback collection system, resulting in 15% increase in positive feedback and actionable insights for continuous service improvement.
  • Led team initiative to provide personalized solutions to challenging customer issues, leading to 25% decrease in customer escalations and improved customer retention.

Education

High School Diploma -

NAMOBUDDHA INTERNATIONAL SCHOOL
NEPAL
04.2008 - 06.2020

CERTIFICATION - Customer Service

LINKEDIN LEARNING
ONLINE
04.2001 -

CERTIFICATION - Customer Service

LINKEDIN LEARNING
ONLINE
04.2001 -

Skills

    Exceptional written and verbal communication skills in English, demonstrated through positive customer feedback and successful campaign reports

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HOBBIES

  • Engaging in regular swimming and cycling to maintain a healthy lifestyle, foster discipline, and build endurance.
  • Enjoying hiking to appreciate nature, practice perseverance, and challenge myself both physically and mentally.
  • Embracing traveling to different countries, immersing in diverse cultures and cuisines, enhancing adaptability and cultural awareness.
  • Participating in local badminton tournaments to promote teamwork, sportsmanship, and a competitive spirit.

REFRENCES

 Available upon request. 

Timeline

GOOGLE ADS SPECIALIST

FIVERR.COM
01.2023 - Current

Customer Service Representative Agent

YING JING ENTERPRISE
11.2021 - 12.2022

High School Diploma -

NAMOBUDDHA INTERNATIONAL SCHOOL
04.2008 - 06.2020

CERTIFICATION - Customer Service

LINKEDIN LEARNING
04.2001 -

CERTIFICATION - Customer Service

LINKEDIN LEARNING
04.2001 -
LAPSANG SHERPA CUSTOMER SERVICE PROFESSIONAL