Laura Abreu
Faro,08
Summary
Hardworking and passionate Flight Attendant, who excels in flexible work environments and ever-changing conditions. Poised, personable and dedicated to team-driven environment. Highly skilled in responding to emergency situations and remaining cool under pressure. Known for excellent customer relations and welcoming attitude.
Overview
3
3
years of professional experience
Work History
CABIN CREW
Ryanair
2022.01 - 2024.01
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
JUNIOR PURSER
Ryanair
2024.01 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Used excellent customer service skills in addressing passengers' needs.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
Legal Services Technician -
Francisco Franco Secondary High School
Funchal, Madeira07.2019
Skills
- Adaptability and Flexibility
- Clear communication skills
- Customer Service
- Dependable and Responsible
- Sales expertise
- Strong Work Ethic
- Team Management
- Teamwork and Collaboration
- Time management abilities
- Problem-solving abilities
Accomplishments
- National Swimming Record, 2013 and 2015
- Nomination for the Portuguese National Team, 2013
- Nomination for the Portuguese National Team, 2015
Languages
Portuguese
Proficient
C2
English
Advanced
C1
French
Intermediate
B1
Spanish
Elementary
A2
Current Position
Junior Purser, 2024 - Present
Volunteer Experience
AMNESTY INTERNATIONAL - GEUP, Education Department, 2019
Timeline
JUNIOR PURSER
Ryanair
2024.01 - Current
CABIN CREW
Ryanair
2022.01 - 2024.01
Legal Services Technician -
Francisco Franco Secondary High School
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