Laura Pulita

• Designing of booking management software for restaurants
• Invoices, deposits, KYC and CRM
• Turnover and forecasts
• Developed and initiated projects with ad-hoc solutions, enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

• Properties sales and purchases, rental development business
• Marketing and social media
• Contracts, invoices, deposits
• Owner of stock and booking management software
• Relationship with guests

• Restructuring of the overall business for a restaurants group in Portugal
• Operations consultant for booking and invoicing system, increasing efficiency and effectiveness and improving quality of overall services
• Reduce operating costs and processes
• Increase customer service experience and loyalty
• Recruitment process for the group

• Managing financial institutions and NBFI clients for treasury products
• Responsible for Tier 1 clients in Europe. Specialisation by region
• Responsible for supporting clients with their treasury accounts and products
• Score cards and proactive services (STP, payments, MT103/202 analysis)
• Sales activities, rebates
• Cash management and financial products
• Compliance, Fraud, KYC, AML and OFAC sanctions
• Account closures and mergers, SEPA process, liquidity structures

• Responsible for Tier 1 corporate clients and financial institutions
• Current spend, trends and credit availability analysis
• Card programs management, new implementations, card products and solutions
• Declined transactions, frauds, merchant category codes, disputes, AML, compliance
• Training and ongoing support for new and existing clients on Commercial Cards systems
• Fraud SME for the Team in London, mentoring program on frauds and disputes
• File delivery implementation and maintenance

• Managing EMEA clients for Corporate Cards and Treasury products
• Compliance, KYC, AML reviews
• Responsible for supporting clients by servicing their treasury accounts
• Internal audit for the Team, responsible for the Team during manager's absence, creation of new procedures and processes
• Assessing new candidates in different languages for the MBNA Customer Service

• Management of global Hedge Funds all Tier 1 financial institutions
• Client orders, subscriptions, stock transfers, redemptions
• Reviewing and drawing up of legal and commercial documents, AML laws
• Cash flows and Month End NAV Account Settlement

• Financial deals and clients management for loans and mortgages
• Swaps (IRS, plain vanilla swap) and securitisations
• Charges, rebates and cash flows
• Treasury deals management for financial institutions in EMEA

• Management of Citroen car retailers in Italy
• Contacts with suppliers, customers and the French headquarters in Paris (PSA Services)
• Use of the MM form (Materials Management) of the management software SAP to make transactions for the purchase process
• Estimates on new purchases, delivery and shipping orders
• Invoices and disputes
• Accounts settlements with PSA bank

Scholarship. Analysis, Political, social, cultural dynamics, Resources and economics, Defense and security, International cooperation