Leonardo Gaspar
Customer Service Representative
Lisbon
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
- Multilingual communication and interpretation
- Platforms: JIRA Helpdesk, Salesforce, Slack
- Customer relationship management (CRM) tools
- Technical troubleshooting and problem-solving
- Conflict resolution and active listening
- Time management and organizational skills
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Farfetch
04.2023 - 10.2024
- Delivered high-quality customer support for a global luxury fashion platform, resolving inquiries with efficiency and professionalism.
- Assisted clients with account management, order tracking, and issue resolution, contributing to improved customer satisfaction metrics.
- Utilized platforms such as JIRA Helpdesk, Salesforce, and Slack to streamline workflows and enhance team collaboration.
- Supported a high volume of inquiries while adhering to company policies and SLA standards.
Interpreter
Teleperformance
02.2023 - 03.2023
- Facilitated real-time communication between individuals speaking different languages.
- Provided interpretation services with accuracy and cultural sensitivity, ensuring clear and effective dialogue.
- Assisted clients in navigating language barriers to achieve successful outcomes.
Technical Support
Webhelp
08.2021 - 11.2022
- Offered remote technical support, troubleshooting a wide range of hardware and software issues.
- Guided customers through problem-solving steps and escalated complex cases as needed.
- Maintained accurate documentation of all customer interactions, ensuring seamless follow-up processes.
Education
High School Diploma -
Escola Secundária José Afonso
Loures 04.2001 -
Timeline
Customer Service Representative
Farfetch
04.2023 - 10.2024
Interpreter
Teleperformance
02.2023 - 03.2023
Technical Support
Webhelp
08.2021 - 11.2022
High School Diploma -
Escola Secundária José Afonso
04.2001 -
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