Lezandri De Meyer
Client Engagement Executive
Setúbal
Summary
Dynamic Client Engagement professional with a proven track record in managing enterprise-level accounts for leading global financial intelligence brands, including Risk.net, WatersTechnology, and FX Markets. Expertise in driving customer retention, enhancing account health, and fostering long-term client relationships that significantly contribute to renewal success and customer growth. Proficient in overseeing high-value accounts (€20K+), spearheading strategic onboarding initiatives, and leveraging analytics tools such as Power BI and Piano Analytics to optimize customer engagement. Committed to elevating the customer experience through personalized engagement strategies and recognized for successfully recovering at-risk accounts while mentoring new colleagues and developing scalable educational content.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Client Engagement Specialist
Companeo, Infopro Digital
02.2025 - Current
- Manage and nurture enterprise customer accounts valued at €20K+, focusing on account health, engagement, platform adoption, and long-term retention strategies.
- Build and maintain strong relationships across three major financial intelligence brands: Risk.net, WatersTechnology, and FX Markets.
- Lead personalised onboarding sessions, webinars, and product demonstrations to support customer success and drive product adoption.
- Develop and execute targeted customer engagement campaigns using HubSpot to improve customer interaction and platform usage.
- Analyse customer behaviour, engagement metrics, and account performance using Power BI and Piano Analytics to identify opportunities and proactively reduce churn risk.
- Successfully manage and recover at-risk accounts through tailored engagement plans and relationship management strategies.
- Collaborate closely with sales teams to support customer renewals and contribute to revenue retention objectives.
- Create video demonstrations and educational customer content for clients unable to attend live training sessions.
- Supported team growth by onboarding and mentoring a new Client Engagement colleague into the role and company processes.
- Consistently exceeded expectations in customer engagement, responsiveness, and account management performance.
Executive Sales Representative
Companeo, Infopro Digital
02.2024 - 02.2025
- Managed outbound sales and client engagement activities for Risk Live Events, generating leads and developing strong client relationships.
- Coordinated delegate registrations, payment processing, invoicing, and CRM management with high attention to detail.
- Supported strategic marketing campaigns aimed at increasing event attendance and client engagement.
- Assisted in event logistics coordination and stakeholder communication to ensure smooth event delivery.
- Delivered exceptional customer support while fostering long-term professional relationships with delegates and clients.
- Leveraged CRM tools to manage customer interactions, optimizing follow-up processes and pipeline management.
Call Center Representative
Teleperformance
11.2022 - 11.2023
- Delivered customer and technical support via phone while consistently maintaining customer satisfaction ratings between 91%–96%.
- Managed escalated customer complaints professionally and efficiently within strict service deadlines.
- Supported colleagues with floor assistance and workflow collaboration to improve overall team performance.
- Utilised Salesforce CRM for customer documentation, follow-ups, and case management.
- Assisted in mentoring team members to improve customer interaction quality and service standards.
Airbnb Organizational Assistant
LIMA
09.2022 - 07.2023
- Managed Airbnb property listings and availability to maximize occupancy rates.
- Coordinated and scheduled cleaning services and maintenance tasks to ensure high-quality property standards.
- Responded promptly to guest inquiries, providing excellent customer service and resolving issues efficiently.
- Monitored guest reviews, implementing feedback to improve the overall guest experience.
Cleaner
Sweet Home
03.2022 - 06.2022
- Executed thorough cleaning and sanitization of residential spaces, ensuring a high level of cleanliness.
- Organized and decluttered living spaces according to client preferences.
- Used eco-friendly cleaning products upon request, maintaining safety standards.
- Managed schedules and ensured timely completion of assigned cleaning tasks.
Acting Manager
Edge Fitness Gym
08.2020 - 03.2021
- Oversaw the daily operations of the gym, ensuring a high level of customer satisfaction.
- Supervised a team of 7 employees, providing guidance, training, and performance evaluations.
- Developed and implemented operational strategies to improve efficiency and member retention.
- Handled administrative tasks, including payroll management, inventory control, and financial reporting.
- Managed conflict resolution between employees and gym members, fostering a positive environment.
Receptionist
Edge Fitness Gym
04.2020 - 08.2020
- Managed front desk operations, greeting customers and assisting with inquiries.
- Processed membership applications, renewals, and cancellations.
- Handled daily opening and closing of the gym, ensuring all equipment and facilities were operational.
- Managed a multi-line phone system, directing calls and scheduling appointments.
- Collected and processed membership payments, maintaining accurate financial records.
Education
High School Diploma -
Oranje Meisiesskool
South Africa 04.2001 -
Skills
- Client Relationship Management
- Customer Engagement Strategy
- Customer Onboarding
- Churn Prevention
- Account Health Management
- Customer Feedback Analysis
- Customer Training Sessions
- Data Analysis & Reporting
- Cross-functional Collaboration
Certification
Eurocontrol at A1/A3 Course & Examination - UAS Remote Pilot Open
Interests
Continuous learning and professional development, Travel and cross-cultural communication, Process improvement and organization, Health, balance, and well-being
Timeline
Client Engagement Specialist
Companeo, Infopro Digital
02.2025 - Current
Executive Sales Representative
Companeo, Infopro Digital
02.2024 - 02.2025
Call Center Representative
Teleperformance
11.2022 - 11.2023
Airbnb Organizational Assistant
LIMA
09.2022 - 07.2023
Cleaner
Sweet Home
03.2022 - 06.2022
Acting Manager
Edge Fitness Gym
08.2020 - 03.2021
Receptionist
Edge Fitness Gym
04.2020 - 08.2020
High School Diploma -
Oranje Meisiesskool
04.2001 -