Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Certification
Languages
Timeline
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Lidia Andre

Lidia Andre

Lisbon,Portugal

Summary

Dynamic Senior Customer Success Account Manager with over 13 years proven track record at Microsoft, leveraging data analysis and executive relationships to drive cloud adoption and optimize customer outcomes. Adept at influencing strategic decisions and fostering change management. I excel in creating value and enhancing customer experiences through innovative solutions and trusted advisory.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Customer Success Account Manager

Microsoft Portugal
Lisbon
03.2025 - Current

Senior Customer Success Account Manager

Microsoft Namibia
Windhoek
01.2017 - 03.2025



  • Build and coach on customer, partner, and internal stakeholder engagement strategies and models.
  • Identify, navigate, communicate, and influence key customer executive-level stakeholders, including partners.
  • Understand, identify, and align Microsoft solutions with its technical capabilities.
  • Accountable for identified consumption milestones and their completion.ion.
  • Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption.
  • Partner with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and align Microsoft products and services to agreed-upon customer outcomes and account priorities.
  • Leverage an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.
  • Proactively identify, monitor, and mitigate actual and potential blockers to cloud consumption through data analysis and customer feedback.
  • Promote the organizational and customer success strategy with customers.
  • Engage in account team planning, promoting business and technical needs for change that challenge customer thinking.
  • Align the account team to link Customer Success Plans (CSPs) with account plan priorities, and develop deliverable programs of work.
  • Challenge the customer and influence strategic decision making, driving the case for change towards improved operational health.

Technical Account Manager

Microsoft Angola
Luanda
04.2012 - 12.2016
  • Created customer value by accelerating cloud consumption/usage, supportability, and influence upsell.
  • Implemented strategies for portfolio growth through contract renewals and new business development through proactive communication, deliveries, and problem resolution techniques.
  • Developed strategic plans for onboarding new clients that included goal setting, timeline development, and resources required.
  • Improved customer experience with technical intensity and actioning customer feedback.
  • Orchestrated collaboration across the Account Team Unit to drive better customer outcomes through cross-cloud solutions, delivering on the One Microsoft value.

IT Systems Administrator

Ministry of Health and Social Services
Windhoek
07.2011 - 10.2011
  • Installed and configured operating systems, software applications, and system management tools.
  • Monitored system performance and implemented strategies for improvement.
  • Provided technical support to users regarding hardware, software, and networking issues.
  • Resolved network connectivity problems by troubleshooting hardware and software components.
  • Implemented security measures such as firewalls and user access controls.

Education

Bachelor of Information Technology - Systems Administration & Networks

Polytechnic of Namibia
Windhoek, Namibia
04-2012

National Diploma - Information Technology: Computer Systems

Polytechnic of Namibia
Windhoek, Namibia
12.2010

Certificate - Computer Clerk Skills Program: Information Technology

Academy of Learning College
Windhoek, Namibia
12.2008

Skills

Creativity

Data Analysis

Decision Making

Executive Relationships

Influence for Impact

Change Management

Problem Solving

Trusted Advisor

Project Management

Hobbies and Interests

  • Travelling, research,singing and swimming

References

Available upon request

Certification

  • Microsoft Certified: Azure AI Fundamentals - 2024
  • Microsoft Certified: Security,Compliance & Identity Fundamentals-2022
  • Microsoft 365 Certified: Fundamentals - 2021
  • Microsoft Certified: Azure Fundamentals - 2020
  • MCITP Certified - 2012, 2015
  • ITIL(v3), MOF 4.0 Foundation-2013

Languages

Portuguese
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Afrikaans
Elementary (A2)
A2

Timeline

Senior Customer Success Account Manager

Microsoft Portugal
03.2025 - Current

Senior Customer Success Account Manager

Microsoft Namibia
01.2017 - 03.2025

Technical Account Manager

Microsoft Angola
04.2012 - 12.2016

IT Systems Administrator

Ministry of Health and Social Services
07.2011 - 10.2011

Bachelor of Information Technology - Systems Administration & Networks

Polytechnic of Namibia

National Diploma - Information Technology: Computer Systems

Polytechnic of Namibia

Certificate - Computer Clerk Skills Program: Information Technology

Academy of Learning College

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Lidia Andre