Liliana Neves

• Collaborated seamlessly with cross-functional teams comprising of designers, engineers, and QA to effectively deliver top-notch products within stringent timeframes.
• Conducted in-depth user research and collected valuable feedback to identify pain points and growth opportunities, culminating in the seamless integration of user-centric enhancements.
• Spearheaded agile product development processes, including sprint planning, backlog grooming, and daily stand-ups, ensuring optimal project management and punctual product releases.
• Drove the sourcing plan to ensure adherence to the company strategy.
• Knowledge of materials and compliance to meet company and clients’ standards.
• Managing supplier relations and negotiating contracts, prices, timelines, etc.
• Maintaining the supplier database, purchase records, and related documentation.

• Developed and maintained relationships with key clients from the USA and UK markets.
• Managed a portfolio of 20+ accounts, ensuring timely resolution of customer inquiries and concerns.
• Collaborated with cross-functional teams to create and deliver tailored solutions that met clients' unique business needs.
• Conducted regular performance reviews with clients to identify growth opportunities and upsell additional products and services.

Outsourced specialized company in the administrative follow-up for foreign patients who require healthcare in Portugal, at a private Hospital:

• Patient follow-up and management functions.
• Patient orientation within the health facility.
• Invoice and insurance management.
• Translation in several languages besides the Doctors and health professionals.
• Attraction of international partners.