Lina Raposo
Achada
Summary
Organized receptionist with nearly 2 years of experience in both private and public sectors. Developed communication and customer service skills in fast-paced hospitality environment. Skilled in problem-solving and multitasking, ensuring smooth operations and guest satisfaction. Committed to providing welcoming environment and ensuring smooth daily operations. Now seeking to transition to new field, bringing commitment to providing exceptional service and support in any role.
Overview
2
2
years of professional experience
Work History
Commis Waitress
Dromoland Castle Hotel
10.2023 - 07.2024
- Greeted customers in a friendly and professional manner;
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner;
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently;
- Assisted customers with locating items and providing product information;
- Had the opportunity to mentor some of my colleagues
Waitress
The Royal Apollonia Hotel
10.2022 - 07.2023
- My first time working as a waitress was at the Royal Apollonia Hotel in Limassol, Cyprus, where I worked for 10 months in a Japanese restaurant, Akakiko
- Some of my responsibilities were to welcome and lead the guests to their tables, give the menus and provide some information, take the food and drinks orders and also deliver the food and beverages, if necessary communicate order details to the kitchen staff, check the dishes and replace them, clean and set up the tables, deliver checks and collect bill payments and most importantly always check on the guests and provide to them an excellent customer service
Education
10th grade - Languages And Humanities Course
Nordeste Primary And Secondary School
Vila Do Nordeste, São Miguel, Açores06.2016
Bachelor of Professional Studies - Tourism And Hospitality Management
Ribeira Grande Secondary School
Ribeira Grande, Portugal06-2020
Skills
- Teamwork
- Problem Solving
- Microsoft Office
- Computer Skills
- Ability to Multitask
- Customer Service
- Communication
- Fast Learner
- Adaptability
- Ability to Work in a Team
- Handling complaints
- Order taking
- Organization
- Guest relations
- Fine dining etiquette
- Polite language
- Customer service
- Greeting guests
Languages
English
Portuguese
Timeline
Commis Waitress
Dromoland Castle Hotel
10.2023 - 07.2024
Waitress
The Royal Apollonia Hotel
10.2022 - 07.2023
10th grade - Languages And Humanities Course
Nordeste Primary And Secondary School
Bachelor of Professional Studies - Tourism And Hospitality Management
Ribeira Grande Secondary School
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