Summary
Overview
Work History
Education
Skills
Certification
Characterstrongpoints
Affiliations
Languages
Timeline
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Lindsay Ward

Summary

Hardworking and driven professional with a strong belief in equality for all. Committed to building connections within the community and fostering positive change together. Responsible and motivated student eager to leverage exceptional communication and interpersonal skills in a professional setting.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cafe Server and Barista

Saveurs Du Monde Cafe- West Edge
11.2024 - 12.2024
  • Operated cash registers to process cash, credit and debit transactions.
  • Used POS system to accurately enter orders and process payments.
  • Created cappuccinos, iced coffees, teas and lattes for customers.
  • Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and sweeping floors.
  • Served customers by preparing food trays for consumption and packaging up takeout orders.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Completed daily side work and opening and closing duties without fail.
  • Rolling silverware with napkins and re-stocking supplies at coffee bar
  • Routinely checked the cleanliness of tables and retrieve used dishes to bring back to the washing station
  • Maintained a clean and organized station between POS cashier systems and the pastry section making sure all baked goods were in alignment.

Front Desk Agent

Charleston Marriott Hotel
11.2024 - 12.2024


  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected Identification from guests to check each reservation was correctly entered into the computer system.
  • Collected room deposits, fees, and payments in the form of credit cards and debit cards.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Learned how to operate the computer database system used to check in guests.
  • Electronically charged keys for guest check-ins and filled out guest parking slips.
  • Completed Marriott training and onboarding lessons.

Housekeeper- Maid Service Team Leader

Molly Maid Of Greater Charleston
07.2024 - 08.2024
  • Started every shift by filling out necessary paperwork for all cleanings along the route
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Prepared and stocked daily supplies for transport to multiple locations.
  • Provided advance notice of estimated arrival time to customers
  • Implemented customer-specific cleaning instructions to deliver exceptional service
  • Utilized detail-oriented and strategic cleaning tactics in various aspects of this job.
  • Exhibited valuable time management and communication skills for successful collaboration within a team setting.
  • Performed thorough deep cleaning and move-out cleans for kitchens, bathrooms, and bedrooms, including making beds, vacuuming, mopping, dusting (high/medium/low), trash removal, and supply management.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

Wardrobe Apprentice

Spoleto Festival USA
05.2024 - 06.2024
  • Quickly and efficiently responding to support my team and the performers
  • Performed routine laundry tasks including washing, sorting, and organizing materials while maintaining a clean work space
  • Lifted and transported items averaging 50 lbs.
  • Displayed seamless communication and listening skills to mindfully follow precise directions from the designers
  • Exhibited exceptional abilities in problem solving, time management, and delivering excellent customer service.
  • Developed and maintained effective working relationships with other apprentices, colleagues, performers, and guests.
  • Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
  • Conducted basic maintenance and troubleshooting of machinery under guidance.
  • Collaborated with other apprentices and team members on joint tasks and projects.

Customer Service Team Member

Publix Supermarket at Riverland Market
06.2023 - 08.2023
  • Demonstrated versatility by handling numerous responsibilities including customer service support, money management tasks such as wire-transfers and lottery ticket sales.
  • Experienced in cashier duties and maintaining cleanliness within the store.
  • Proven reliability shown through opening/closing procedures along with restocking materials when necessary
  • Greeted customers entering store and responded promptly to customer needs, providing prompt, courteous service.
  • Built relationships with customers to encourage repeat business.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Evenly assigned duties amongst cashiers to retrieve shopping carts from outside, making sure to follow safety procedures.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Created design work for print and digital sales and marketing campaigns.
  • Learned and adapted quickly to new technology and software applications.
  • Worked effectively in fast-paced environments.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Cleaned equipment and machinery to maintain in optimum working condition.

Welcoming Cashier

Michaels
02.2020 - 03.2020
  • Provided excellent customer service by welcoming patrons and promoting Michael's rewards program
  • Handled money transactions accurately and efficiently
  • Maintained cleanliness of store by restocking products and cleaning restrooms during closing
  • Processed returns and exchanges of merchandise in accordance with store policies
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.

Housekeeper

Peppertree Resort Villas
05.2019 - 07.2019
  • Maintained high standards of cleanliness in every room by collecting and replacing used towels, sheets, and restocking with fresh materials
  • Performed a variety of duties including washing and sorting dishes to their appropriate locations. Conducted routine cleaning tasks such as vacuuming, dusting, disinfecting surfaces, sanitizing bathrooms and managing waste disposal.
  • Additionally responsible for driving to various locations.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Observed proper use of chemicals when cleaning various surfaces.

Cashier

Ingles Market
12.2017 - 03.2018
  • Demonstrated strong customer focus by delivering attentive service to customers
  • Ensuring a hygienic work environment through routinely disinfecting surfaces
  • Carefully overseeing and assisting customers at the self-checkout station
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.

Cashier

Zaxbys
07.2016 - 11.2016
  • Performed various tasks including cashiering, cleaning duties, restocking supplies, and executing closing procedures with attention to detail.
  • Prepared batches of fresh brownies and cookies throughout the day shift, in addition to making customized milkshakes for customers upon order request
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about products and servic
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.w
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

Associate of Arts - Unisex Hairdressing

Do It Better!- Vila Nova De Gaia
Vila Nova De Gaia, Portugal
02-2026

Theatre- Costuming And Technical Design

College of Charleston
Charleston, South Carolina
08-2025

Associate of Arts - Portuguese Language Classes

Inlingua
Porto, Portugal
09-2025

Fine Arts

University of North Carolina At Asheville
Asheville, North Carolina
12.2019

High School Diploma -

Tuscola High
Waynesville, North Carolina
06.2019

Skills

  • Exceptional Customer Service
  • Efficient time management
  • Problem-Solving skills
  • Relationship building
  • Hospitality
  • Dependable
  • Fast learner
  • Reliable supportive system for my team, making well-being and safety a priority
  • Responding quickly and calmly in stressful situations
  • Greeting and welcoming customers
  • Stocking and lifting materials
  • Closing and Opening procedures
  • Team collaboration
  • Thorough cleaning and organizational skills
  • Residential Cleaning
  • Housekeeping
  • Customer-Oriented
  • Money Management
  • Cash Handling and Reconciliation
  • Computer Skills
  • Basic Mathematics
  • Product and service knowledge
  • Verbal and written communication
  • Listening and following given instructions by my higher-ups
  • Beverage preparation
  • POS system operation
  • Menu memorization
  • Food presentation
  • Allergy awareness
  • Lottery sales

Certification

  • Microsoft Word and PowerPoint Certified

Characterstrongpoints

  • Dependable
  • Optimist
  • Quick learner
  • Efficient worker
  • Friendly and supportive
  • I strive to find a positive solution in stressful situations
  • I can work well independently and in a team

Affiliations

  • Made by LNDZ- I am the creator and owner of a Eco-conscious Slow fashion small business started in 2020
  • I was a feautured designer in the CHS Eco Runways 4: Activism and Sustainability Fashion Show 2024

Languages

English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
French
Beginner (A1)
Portuguese
Beginner (A1)

Timeline

Cafe Server and Barista

Saveurs Du Monde Cafe- West Edge
11.2024 - 12.2024

Front Desk Agent

Charleston Marriott Hotel
11.2024 - 12.2024

Housekeeper- Maid Service Team Leader

Molly Maid Of Greater Charleston
07.2024 - 08.2024

Wardrobe Apprentice

Spoleto Festival USA
05.2024 - 06.2024

Customer Service Team Member

Publix Supermarket at Riverland Market
06.2023 - 08.2023

Welcoming Cashier

Michaels
02.2020 - 03.2020

Housekeeper

Peppertree Resort Villas
05.2019 - 07.2019

Cashier

Ingles Market
12.2017 - 03.2018

Cashier

Zaxbys
07.2016 - 11.2016

Associate of Arts - Unisex Hairdressing

Do It Better!- Vila Nova De Gaia

Theatre- Costuming And Technical Design

College of Charleston

Associate of Arts - Portuguese Language Classes

Inlingua

Fine Arts

University of North Carolina At Asheville

High School Diploma -

Tuscola High

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Lindsay Ward