Liviu Mihai Lepadatu
Caxias,Portugal
Summary
Multilingual professional blending data analytics proficiency (Power BI, SQL, Excel) with robust experience in customer operations, retail analytics, and stakeholder management. Currently delivering high-satisfaction bilingual (Romanian/English) support at scale, maintaining a 95%+ CSAT rating across 50–60+ daily interactions. Adept at combining analytical problem-solving with effective communication to optimise processes and drive customer success.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Customer Support Specialist
Konecta
Lisbon, Portugal
08.2026 - Current
- Delivered high-touch customer resolution in Romanian and English across digital and voice channels, managing 50–60+ client interactions daily to ensure customer satisfaction.
- Consistently maintain a 95%+ weekly and monthly CSAT rating through effective problem-solving, active listening, and strong quality assurance standards.
- Diagnosed, troubleshot, and resolved complex account, billing, and service inquiries, achieving first-contact resolution while adhering to company KPIs.
- Utilised enterprise CRM software to record case notes, manage customer accounts, and track resolution lifecycles, facilitating seamless cross-shift handoffs.
- Coordinate with tier-2 technical teams and internal departments to investigate systemic issues and deliver prompt root-cause resolutions.
Real Estate Junior Data Analyst
Napoca Imobiliare
Cluj-Napoca
02.2024 - 09.2025
- Automated recurring Power BI and Excel reporting, reducing manual reporting effort by 8+ hours per week
- Designed interactive dashboards tracking sales, pricing, and operational KPIs for business stakeholders
- Cleaned, transformed, validated business data, enhancing reporting quality and consistency for stakeholders
- Analyzed pricing, sales, operational trends, providing insights that informed commercial decision-making
- Converted business requirements into automated dashboards, delivering executive reports that facilitated strategic insights
Fashion Retail / Area Visual Merchandiser (Retail Sales Analytics)
BSB Fashion SA
01.2023 - 12.2023
- Analyzed weekly sales performance across Romania and Bulgaria to inform strategic decisions
- Identified top-performing and underperforming products to optimise inventory management
- Converted sales insights into actionable merchandising plans to support commercial strategies
- Performed competitor analysis and communicated business insights to Retail Operations
Fashion Retail / Visual Merchandiser Manager (Retail Analytics)
LC Waikiki SA
01.2020 - 09.2022
- Analysed weekly sales data to evaluate product performance and uncover commercial opportunities.
- Created action plans for underperforming categories based on identified sales trends.
- Supported merchandising implementation during new store openings across Romania and Hungary.
- Conducted training for store teams on commercial execution to align with business objectives.
Education
Bachelor of Engineering - Surveying Engineering
Technical University "Gheorghe Asachi"
Iasi, Romania07-2016
Skills
- Customer relationship management
- CRM
- Customer data management
- Customer engagement
- Quality assurance
- Problem solver
- KPI analysis
- Data Cleaning
- Data Validation
- Power BI
- Advanced Excel
- DAX
- Power Query
- Modelling
- Dashboard
- Development
- SQL
- CRM
- Customer relationship management
Languages
Romanian – Native
Proficient
C2
English – B2
Upper Intermediate
B2
Portuguese
Elementary
A2
Spanish – A2
Elementary
A2
Websites, Portfolios, Profiles
https://www.linkedin.com/in/liviu-mihai-lepadatu-364234112/
Portfolio
- Global Superstore Analysis
https://drive.google.com/drive/folders/1yWkAi6iNonCkrJJCQUBW3eOpQYpCnfa4?usp=sharing
- Brazilian E-commerce Analysis
https://drive.google.com/drive/folders/1x13lr6FEcDePF8Qkk8-D3fiF0_Kqopoy?usp=sharing
Timeline
Customer Support Specialist
Konecta
08.2026 - Current
Real Estate Junior Data Analyst
Napoca Imobiliare
02.2024 - 09.2025
Fashion Retail / Area Visual Merchandiser (Retail Sales Analytics)
BSB Fashion SA
01.2023 - 12.2023
Fashion Retail / Visual Merchandiser Manager (Retail Analytics)
LC Waikiki SA
01.2020 - 09.2022
Bachelor of Engineering - Surveying Engineering
Technical University "Gheorghe Asachi"