Lorenzo Di Paola

Manage HR operations aboard a luxury cruise vessel, fostering crew welfare, professional development, and alignment with the company’s core values, including flawless execution and environmental stewardship

• Lead crew training and development programs to enhance performance and service standards
• Partner with shipboard leadership to implement HR policies, address employee relations, and ensure seamless handovers for incoming HR Managers
• Manage promotions, succession planning, and cross-training initiatives to support workforce optimization
• Conduct disciplinary investigations and hearings, ensuring fair and objective processes
• Guide Heads of Department (HODs) on performance reviews and employee evaluations to promote accountability and development
• Administer recognition programs and maintain HR documentation to support compliance and operational excellence
• Participate actively in Senior Management, Safety, and Hotel Operations meetings to represent HR priorities
• Monitor safety compliance among crew members and participate in safety drills to uphold maritime standards

Led HR functions for 1,700 unionized crew members aboard a vessel, partnering with shore-based HR teams and shipboard management to align operations with corporate strategies

• Directed Crew Welfare, Training & Development Programs, and onboarding initiatives
• Advised management on employee performance, career development, and succession planning
• Mediated crew complaints, led disciplinary investigations, and facilitated conflict resolution
• Ensured compliance with MLC 2006 standards on working and resting hours
• Managed talent data, including promotions, turnover, retention, and next contracts

• Managed end-to-end recruitment and HR operations for a diverse workforce across multiple departments
• Managed recruitment using Ceridian Dayforce HRIS and Taleo ATS for 80+ open roles
• Designed training programs and facilitated onboarding across departments
• Led employee relations, including career progression, grievances, PIP plans, and benefit modifications
• Supported M&A integration, focusing on retention of key talent and benefit alignment
• Ensured health and safety compliance for warehouse operations and managed CNESST processes

• Streamlined talent acquisition and onboarding processes for Canada and the U.S
• Implemented recruitment strategies, managing up to fifty open requisitions
• Leveraged ATS to optimize hiring for logistics, IT, finance, marketing, and other teams
• Championed employer branding through social media and employee engagement initiatives
• Managed payroll using Nethris and mediated employee grievances and investigations

• Managed weekend emergency services and dispatch operations

• Developed tailored financing solutions for residential clients while fostering key industry partnerships
• Consistently achieved sales targets through relationship management and strategic recommendations

• Supervised and mentored federal inmates to support skill-building and reintegration
• Conducted performance evaluations, conflict resolution, and workplace safety oversight
• Coordinated reintegration plans and collaborated with correctional staff for progress monitoring

• Delivered training and white-glove customer service

• Assisted with payroll, benefits, and recruitment using Workday