Louisa-Jane Brown
Hunmanby, Filey
Summary
Accomplished Hotel Director with extensive experience in luxury hospitality and cruise operations, leading multi-departmental teams to deliver exceptional guest experiences and operational excellence. Proven ability to optimize financial performance, drive revenue growth, and implement service strategies that align with The Ritz-Carlton Gold Standards.
A visionary leader with a passion for elevating guest experiences, optimizing financial performance, and driving operational efficiency in dynamic hospitality environments. Expert in hotel operations, guest engagement, financial administration, compliance, and sustainability initiatives, ensuring seamless integration of all hotel services, including food and beverage, housekeeping, onboard revenue, and guest relations. Adept at strategic process improvements to enhance performance.
Seeking a position to leverage expertise in luxury hospitality, strategic leadership, and financial management, driving innovation, efficiency, and world-class service standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Financial Officer/Chief Purser
The Ritz-Carlton Yacht Collection
05.2022 - Current
- Oversee all aspects of onboard financial operations, ensuring accuracy, compliance, and alignment with The Ritz-Carlton’s Gold Standards of service
- Manage payroll processing for all Ladies and Gentlemen, ensuring timely and precise compensation in adherence to company policies and international regulations
- Administer onboard financial transactions, including cash management, credit operations, and reconciliation, while providing financial reporting to the Guidance Team and corporate offices
- Conduct internal audits and inventory management, maintaining meticulous financial records and implementing best practices to optimize efficiency
- Facilitate port clearance processes, managing port disbursement accounts and liaising with local authorities to support seamless operations
- Provide financial training and guidance to onboard teams, fostering a culture of accountability, integrity, and service excellence
- Shipyard & Newbuild Experience
Project Administrator (Marine Operations)
The Ritz-Carlton Yacht Collection
09.2024 - 11.2024
- Led resource logistics, materials management, and financial oversight for a major project operation.
- Developed operational planning strategies that enhanced productivity and streamlined port operations.
- Managed berthing coordination, port logistics, and vendor relations to ensure seamless execution.
Hotel Director, Guest Experience Director, Food & Beverage Director
P&O Cruises Australia
01.2015 - 04.2022
Hotel Director
- Led hotel operations, ensuring seamless collaboration across guest-facing and operational departments.
- Managed financial performance, cost control, and revenue strategies while ensuring regulatory compliance.
- Enhanced guest satisfaction, staff engagement, and operational efficiency through strategic initiatives.
- Maintained compliance with international maritime laws, safety regulations, and environmental policies.
- Implemented guest service strategies to enhance the onboard experience and uphold brand values.
- Developed performance-driven quality assurance programs to track and improve guest satisfaction.
- Collaborated with fleet-wide teams to streamline operations and standardize service delivery.
- Utilized guest feedback insights to refine services, enhance crew training, and drive improvements.
- Oversaw all food and beverage operations, ensuring world-class dining aligned with brand vision.
- Led planning and execution of dining programs, specialty restaurants, and beverage concepts.
- Managed budgets, procurement, and inventory for cost control and financial efficiency.
- Ensured compliance with health, safety, and sanitation regulations in all F&B operations.
Education
_______________________
Additional Information
Early Career in Luxury Hospitality & Boutique Hotels
Held senior leadership roles in renowned boutique hotels, overseeing revenue management, sales, guest relations, and operational strategy.
Successfully implemented cost-saving initiatives, service enhancements, and revenue growth strategies across multiple properties.
Led hotel pre-opening operations, training programs, and refurbishment projects, ensuring seamless execution and brand alignment.
Spearheaded corporate client acquisition, events management, and marketing strategies, significantly enhancing brand visibility and occupancy rates.
Produced, reviewed, amended, and implemented Standard Operating Procedures (SOPs) to enhance efficiency and ensure consistency in operations.
Certification
- Basic Safety Training (STCW 95 Compliant)
- Crowd Management
- Crisis Management and Human Behaviour
- Diffusing Skills and Breaking Bad News
- Integrated Pest Management
Technology Skills
Hospitality Software (Fidelio, MXP, IBS, Micros, Open Table, Crunchtime, Netrez, and more)
Timeline
Project Administrator (Marine Operations)
The Ritz-Carlton Yacht Collection
09.2024 - 11.2024
Financial Officer/Chief Purser
The Ritz-Carlton Yacht Collection
05.2022 - Current
Hotel Director, Guest Experience Director, Food & Beverage Director
P&O Cruises Australia
01.2015 - 04.2022
_______________________
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