Louis Martino Relvas
Abrigada
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 3 years of extensive leadership experience in telecommunication GSM. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Meticulous and systematic Performance Engineer offering more than 3 years of experience in copy machines. Expert in tuning, diagnostics and solution development.
Overview
21
21
years of professional experience
Work History
Hardware Specialist/Senior Performance Engineer
HCL/Xerox
09.2020 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Planned and prioritized field testing engagements of Xerox technology.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Team Leader Manager
T-Mobile
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Education
Bachelor of Science - Technical Computer Science
MTS Leyweg
The Netherlands , The Haque07.1993
Skills
- Electrical Troubleshooting
- Project Management
- Client Service
- Failure Analysis and Resolution
- Test Solutions Delivery
- Bug Fixes
Employee Scheduling
- User Support
- Blueprint Reading
- Report Generation
- Root Cause Analysis
- System Testing
- Customer Requirement Prioritization
- Lab Testing
Cooking, Astronomy,
I love to cook , improvising creating new tastes , flavours.
About Astronomy the sky has always been my interest in what is out there
following the deep space programs of ESA and NASA.
Languages
Dutch
Native language
English
Proficient
C2
Portuguese
Intermediate
B1
Timeline
Hardware Specialist/Senior Performance Engineer
HCL/Xerox
09.2020 - 08.2023
Team Leader Manager
T-Mobile
Bachelor of Science - Technical Computer Science
MTS Leyweg
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