Ms Office (Excel, Word, Powerpoint)
Lourdes Vega
Customer Specialist
Gondomar, Covelo
Summary
Driven by a strong desire to find a company that will allow me to fully develop my potential and contribute to the company's vision. Eager to be part of a team that values growth and embraces a shared purpose. Passionate about personal and professional development, committed to making a meaningful impact within the organization. Confident in my ability to thrive and contribute to the success of a company that aligns with my aspirations.
Overview
27
27
years of professional experience
3
3
Languages
Work History
Customer Service Support
Foundever
02.2023 - Current
- Provide quicker resolutions to customers queries
- Offer specialized customer support through written and phone communication (Live phone calls and chat)
- Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
- Developed strong relationships with clients, providing excellent customer service and support.
Customer Service Support
Concentrix
06.2022 - 01.2023
- Manage the moderation process for our online community, ensuring that all content is in line with our guidelines and policies.
- Review and moderate user-generated content, including comments, posts, and messages, to maintain a positive and respectful environment.
- Stay up-to-date with industry trends and best practices in online community management and moderation.
- Offer specialized customer support through written and phone communication (Live phone calls and chat)
- Developed strong relationships with clients, providing excellent customer service and support.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
Customer Service Support
Concentrix
01.2021 - 06.2021
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
Customer Service Manager
Standard Apparel
09.2018 - 04.2019
- Handling international accounts: CLIFE, FREEZE, THE ICEBOX, FPS and supporting PD, PREPRO and QC
- Receiving information to develop New Styles, Reorders and Blanks P.O.'s committed with each process from the beginning until final shipment
- Giving quotations and analyzing best delivery time and support to each customer
Customer Service Representative
Pride Manufacturing
02.2018 - 08.2018
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
Amazon Customer Service Representative
Startek Honduras
11.2017 - 02.2018
- Handling AMAZON live phone calls attending each Customer need related with each delivery status and complains
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Teacher
03.2013 - 02.2017
- I have been working at Private Schools & Institutes
- Teacher at Jordan River School
- Teacher at ECSA
- Teacher at Kids land Bilingual School
- Teacher at Fountain of Life (FOL)
Project Coordinator
Pride Manufacturing
11.2012 - 02.2013
- Accounts: Animal Planet, Unisync, Junkfood and Vanity Fair
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Giving information related with each process from the beginning until exportation date
Screenprint & Embroidery Coordinator
Pride Manufacturing
02.2012 - 07.2012
- Production Status & QC Approvals, handling NAUTICA project (5 months) planning based on x-factory dates
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Coordinating Digital Printing Department
New Holland de Honduras
04.2008 - 08.2008
- Company Overview: /TEGRA GROUP (Zoli El Baron)
- Pre-Production, Production & Samples with 4x4 Personnel, handling NIKE and other brands, sportswear clothes (Basketball, Football, Running)
- Planning based on shipping dates, calculating consumptions, ordering materials (inks, transfer papers, machine parts)
- Working with MIMAKI Plotters JV4 & JV5, learned basic maintenance on both Plotter's type
- Using Corel Draw and AI for Digital Designs (basic knowledge)
- /TEGRA GROUP (Zoli El Baron)
Pre-Production Embroidery Department Coordinator
Liberty de Honduras
01.2006 - 05.2007
- Company Overview: (Zoli AMERICA)
- Samples & Designs, Coordinator w/Combo Styles (Screen-print, embroideries, Welding, Transfer)
- Also calculating consumptions and ordering materials (threads, bobbins, fabric, welding, backing and more)
- (Zoli AMERICA)
QC Supervisor
Liberty de Honduras
01.2003 - 01.2006
- Company Overview: (Zoli AMERICA)
- Pre-Production, Embroidery Samples & Designs / Embroidery Digitizer / Calculating and ordering all type of materials
- (Zoli AMERICA)
Samples & Engineering Department / Embroidery Digitizer
Industrial Embroidery
01.2001 - 01.2003
- Company Overview: (INHDELVA)
- (INHDELVA)
Samples Department / Digitizer Manager
Industrial Embroidery
01.1999 - 01.2001
- Company Overview: (INHDELVA)
- (INHDELVA)
Payrolls Department / Accountant and Human Resources Assistant
Industrial Embroidery
01.1998 - 01.1999
- Company Overview: (Parque INHDELVA)
- (Parque INHDELVA)
Education
Industrial Engineering -
Universidad Privada de San Pedro Sula
01.2000 - 2002.01
PC's Programmer - undefined
Centro Educacional GBM (IBM)
01.1994 - 1995.01
Science & letters Bach - undefined
Instituto Deptal. Evangélico "Anna D. Bechtold"
01.1990 - 1992.01
undefined
Instituto Deptal. "La Salle"
01.1987 - 1989.01
Skills
Customer support and service
International customer service
Complaint resolution
Remote desktop services and support
Product knowledge
Problem-solving
Critical thinking
Software
Meet (Google, Teams, Zoom, Skype)
Systems (Windows, Mac, Others )
Design (Adobe Illustrator, Photoshop, Corel Draw, Wings)
Knowledge of (Lenguage C, Foxpro, others)
Timeline
Customer Service Support
Foundever
02.2023 - Current
Customer Service Support
Concentrix
06.2022 - 01.2023
Customer Service Support
Concentrix
01.2021 - 06.2021
Customer Service Manager
Standard Apparel
09.2018 - 04.2019
Customer Service Representative
Pride Manufacturing
02.2018 - 08.2018
Amazon Customer Service Representative
Startek Honduras
11.2017 - 02.2018
Teacher
03.2013 - 02.2017
Project Coordinator
Pride Manufacturing
11.2012 - 02.2013
Screenprint & Embroidery Coordinator
Pride Manufacturing
02.2012 - 07.2012
Coordinating Digital Printing Department
New Holland de Honduras
04.2008 - 08.2008
Pre-Production Embroidery Department Coordinator
Liberty de Honduras
01.2006 - 05.2007
QC Supervisor
Liberty de Honduras
01.2003 - 01.2006
Samples & Engineering Department / Embroidery Digitizer
Industrial Embroidery
01.2001 - 01.2003
Industrial Engineering -
Universidad Privada de San Pedro Sula
01.2000 - 2002.01
Samples Department / Digitizer Manager
Industrial Embroidery
01.1999 - 01.2001
Payrolls Department / Accountant and Human Resources Assistant
Industrial Embroidery
01.1998 - 01.1999
PC's Programmer - undefined
Centro Educacional GBM (IBM)
01.1994 - 1995.01
Science & letters Bach - undefined
Instituto Deptal. Evangélico "Anna D. Bechtold"
01.1990 - 1992.01
undefined
Instituto Deptal. "La Salle"
01.1987 - 1989.01
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