Lucas Menezes de Oliveira e Silva
Hauppauge
Summary
Highly skilled professional with extensive call center experience and focused on keeping customers happy. I have a strong computer literacy foundation, linguistic proficiency, and a solid understanding of computer science fundamentals. Known for resourcefulness, time efficiency, and proactive initiative in all tasks. My career goal includes leveraging these skills to enhance customer satisfaction and improve my skills even further for whatever task I have to handle.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Free lance Editor
Lucas Silva
Chanute, Kansas
07.2020 - 10.2023
- Balanced workload efficiently to meet tight deadlines
- Never failed to deliver in time.
- Verified grammar and quality of completed works
Customer services and sales agent
MEO
Lisbon, Lisbon
01.2017 - 11.2018
- Recorded information about inquiries and complaints within internal database.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
- Implemented customer follow up to uphold service standards.
- Initiated outbound calls to prospective customers, presenting product offerings and addressing inquiries.
Education
Foundation Degree in Science - Computer Science
Neosho Community College
Chanute 01.2022 - 05.2024
Skills
- Computer literacy
- Linguistic proficiency
- Computer science fundamentals
- Client-Focused approach
- Resourcefulness
- Call center experience
- Time efficiency
- Proactive initiative
Languages
English
Fluent
Portuguese
Native
Timeline
Foundation Degree in Science - Computer Science
Neosho Community College
01.2022 - 05.2024
Free lance Editor
Lucas Silva
07.2020 - 10.2023
Customer services and sales agent
MEO
01.2017 - 11.2018
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