Luís Domingos
Lisbon
Summary
International-minded professional looking for work in the fields of quality and data analysis, programming and language services/publishing. Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Quality Analyst
Majorel Portugal
09.2020 - 02.2023
- Optimized operational strategies through meticulous data analysis and identification of key performance indicators.
- Informed strategic planning through the provision of timely, accurate, and actionable insights derived from performance data analyses.
- Conducted comprehensive gap analyses to identify areas of opportunity and drive continuous improvement efforts.
- Managed over 250 people during my tenure
Fincrime and Payments Analyst
Majorel Portugal
07.2019 - 09.2020
- Handled queries regarding potential fincrime and payment issues using SAP; customer service contact in English, Spanish and French.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Online Marketing and Languages Intern
bab.la
07.2018 - 12.2018
- Analyzed web analytics data to monitor campaign performances, making necessary adjustments for continuous improvement.
- Enhanced website traffic through effective search engine optimization techniques and targeted keyword implementation.
- Boosted online marketing campaign effectiveness by creating engaging content and optimizing keywords.
- Increased website traffic by optimizing social media posts with relevant keywords, hashtags, and links.
Translation Trainee
DGTRAD - European Parliament
10.2016 - 03.2017
- Translated and proofread documents from English, French, and Spanish into Portuguese; provided updates to IATE, the EU's terminology database.
- Collaborated with fellow interns to complete large-scale translation projects on time and with high quality.
- Utilized various software tools to enhance efficiency and improve overall translation workflow processes.
- Conducted thorough research on specialized terminologies relevant to specific industries or subject matters before starting a translation project.
Education
Master of Science - International Relations
05.2012 - 05.2015
Skills
Data AnalyticsLanguage ServicesProgrammingHTMLCSSJavaScriptSQLPythonOutlookExcelQlikPower BITableauProject ManagementAgileUX/UI DesignCreative WritingOrganizationTeamwork
SQL understanding
Continuous Improvement
Quality Improvement
Performance Assessment
Technical research
Report creation
Cost-reduction methods
Risk Assessment
Project Planning
Data Modeling
Gap analysis
Process Mapping
Data Validation
Data Warehousing
Report Writing
Technical Analysis
Data formatting
Clear and Concise Communication
Query Tools
Data Analysis
Statistical Analysis
Certification
Google Data Analytics Certificate
Learning
- PHP
- Bootstrap
- React
- Vue
- Piano
- German
- Mathematics
References
- Tiago Gavino, tiago-gavino-2770b8136
- Vanessa Gonçalves, vanessa-gonçalves-a74680125
- Bárbara Pereira, barbarapereirarh
Projects
Portuguese Language Blog, 01/2016, 05/2019 The EP Experience, 01/2016, 05/2019
Timeline
Quality Analyst - Majorel Portugal
09.2020 - 02.2023
Fincrime and Payments Analyst - Majorel Portugal
07.2019 - 09.2020
Online Marketing and Languages Intern - bab.la
07.2018 - 12.2018
Translation Trainee - DGTRAD - European Parliament
10.2016 - 03.2017
NOVA FCSH - Master of Science, International Relations
05.2012 - 05.2015