Luís Frederico Novo

· Managing in his area the Intermediate Depots and Dealers, according to the strategy and policies defined by the business, developing and implementing a marketing plan that takes into account the objectives established and agreed, within the budget, and other non-financial resources.

· Optimizing the resources placed at his disposal, taking or proposing all the measures and actions required for the success of the business in his area.

· Managed and coached sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

· Established goals and KPIs for sales representatives and reviewed their performance.

· Responsible for defining the operating conditions of the Intermediate Depots from his area in terms of HSE, logistics and technical assistance to the reseller network and financial profitability.

· Innovating and differentiating the commercial offer, seeking to reach segments or niches of the bottles gas market.

· Ensure the implementation and monitoring of several projects assigned, including:

- Appointed as Area Manager of LPG Bottles & Bulk for the Portuguese Islands (Madeira and Azores) from 2015 to 2016;

- Project Coordinator of the Rubis Gás 24 Hours Emergency Service from 2014 to 2016;

- Managed from 2014 to 2016 the project of LPG bottles exchange with the competitors, with an annual budget of 100k€;

- Internal Auditor and designated in the Bottles Team for the external audit to the quality system in 2015 and 2016;

· Managing in his area (Lisbon, Setúbal, Évora, Portalegre and Leiria Regions), the Intermediate Depots and Dealers, according to the strategy and policies (including HSSE and BP standards) defined by the business, developing and implementing a marketing plan that takes into account the objectives established and agreed, within the budget, and other non-financial resources.

· Optimizing the resources placed at his disposal, taking or proposing all the measures and actions required for the success of the business in his area.

· Responsible for defining the operating conditions of the Intermediate Deposits from his area in terms of HSE, logistics and technical assistance to the reseller network and financial profitability.

· Innovating and differentiating the commercial offer, seeking to reach segments or niches of the bottles gas market.

· Ensure the implementation and monitoring of projects as may be assigned.

· Projects carried out in Portugal, Spain and Mexico - New Holland, HidroCantabria, ONI Telecomunicações, Lusosider.

· Teams education and training.

· Compiled research data and gave professional presentations highlighting finds and recommended optimizations.

· Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.

· Restructured procedures through coordination with compliance director to create and execute projects.

· Produced detailed and relevant reports for use in making business decisions.

· Evaluated situations and delivered targeted solutions using various tools and resources.

· Internship in Poland carried out under de European Program Leonardo Da Vinci;

· Contact with the various organizational areas, including Procurement, Marketing and Accountancy;

· Job performance similar to a Store Assistant Manager and in the logistics base of Intermarche in Poland;

· Assisted established management staff with operational oversight, business development, and process improvement strategies.

· Collaborated with team to optimize workflow and achieve objectives.

· Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.

· Gained knowledge of company policies, protocols and processes.

· Main activities as head of section (fresh food area).

· Merchandising;

· Creating retail promotions and discount flyers;

· Strengthened communication skills through regular interactions with others.

· Skilled at working independently and collaboratively in a team environment.

· Worked flexible hours across night, weekend and holiday shifts.

· Developed strong communication and organizational skills through working on group projects.