Luís Macedo
Field Operations Coordinator
Guimarães
Summary
Field operations professional with comprehensive knowledge in coordinating logistics, managing on-site activities, and optimizing processes. Highly adaptable, with strong emphasis on team collaboration and delivering results. Known for resolving challenges efficiently, maintaining high standards, and ensuring seamless operations. Proficient in communication, problem-solving, and strategic planning.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Field Operations Coordinator
Dstelecom
06.2023 - Current
- Remotely oversaw field teams, guaranteeing optimal resource allocation and SLA compliance.
- Collaborated with management and technical teams to pinpoint problems and put process improvements into place.
- Led the application of preventative maintenance processes - Established data collection and reporting structures to track performance and guide future improvements.
Customer Service & Operations Coordinator
Petrotec
07.2018 - 11.2022
- Assisted customers and treated service requests via phone and email.
- Managed task assignment and scheduling for field service teams.
- Reported data and analyzed KPIs to ensure operational goals.
Sales Assistant
Sonae
09.2017 - 10.2021
- Handled customer inquiries, complaints, and returns.
- Provided a customized sales experience.
- Repaired small electronic equipment.
Education
No Degree - Marketing And International Business
Coimbra Business School | ISCAC
Coimbra, Portugal 04.2001 -
High School Diploma -
Escola Secundária Santos Simões
Guimarães, Portugal 04.2001 -
Skills
Field Team Coordination
Continuous Process Improvement
KPI analysis & Performance Monitoring
Process Design and Implementation
Solution-Driven
Adaptability
Timeline
Field Operations Coordinator
Dstelecom
06.2023 - Current
Customer Service & Operations Coordinator
Petrotec
07.2018 - 11.2022
Sales Assistant
Sonae
09.2017 - 10.2021
No Degree - Marketing And International Business
Coimbra Business School | ISCAC
04.2001 -
High School Diploma -
Escola Secundária Santos Simões
04.2001 -
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