Luis Oliveira
Funchal
Summary
Highly organized and reliable, excels in managing multiple priorities while maintaining a positive attitude. Always willing to go above and beyond, taking on additional responsibilities to help the team achieve collective goals. Demonstrates a strong commitment to success, dedicated to delivering exceptional results and contributing to the overall success of the company.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Empregada de restaurante
Restaurante Do Forte
07.2019 - 01.2020
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
Empregado de mesa
Hotel Vida Mar
08.2020 - 04.2021
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Empregado de restaurante
Ibersol
01.2022 - 06.2022
- Equilibrei com sucesso várias responsabilidades simultaneamente, incluindo receber pedidos, servir refeições, limpar mesas e atender prontamente às necessidades dos clientes.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
Copeiro
Restaurante Embaixador Madeirense
03.2022 - 08.2022
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
Empregado de mesa
Restaurante A Parreira
08.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Colaborei com os membros da equipa durante turnos ocupados para um fluxo de trabalho eficiente e excelentes experiências para os clientes.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivei relacionamentos calorosos com clientes regulares.
- Abordei as reclamações ou preocupações dos clientes profissionalmente, garantindo uma resolução rápida e mantendo relacionamentos positivos.
Bartender
Dubai, Funchal
10.2023 - 08.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Tour Conductor
AM Viagens E Turismo
09.2023 - Current
- Streamlined tour operations for improved efficiency and guest satisfaction.
- Handled emergency situations professionally, maintaining composure and swiftly addressing issues as they arose.
- Maintained accurate records of all tours conducted, assisting management in evaluating performance metrics.
- Increased tour bookings by participating in promotional events and generating referrals from satisfied customers.
- Evaluated guest feedback regularly for continuous improvement in delivery of future tours.
Empregado De Mesa
Grupo Porto Bay
11.2024 - 01.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Gestão,Economia,Contabilidade,Marketing.
Escola Professional Cristóvão Colombo
Funchal, Portugal 05.2020 - 04.2021
Skills
- Redes Sociais
- Utilização da Internet como ferramenta de comunicação
- Investigação
- Conhecimento do software Office (Word, Excel, PowerPoint)
- Problem-solving
- Comunicação
- Time management
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Multitasking Abilities
- Calm under pressure
- Supervision and leadership
Personal Information
- Date of Birth: 04/25/01
- Nationality: Portuguesa
Driving License
- B, B1
Timeline
Empregado De Mesa
Grupo Porto Bay
11.2024 - 01.2025
Bartender
Dubai, Funchal
10.2023 - 08.2024
Tour Conductor
AM Viagens E Turismo
09.2023 - Current
Empregado de mesa
Restaurante A Parreira
08.2022 - 03.2023
Copeiro
Restaurante Embaixador Madeirense
03.2022 - 08.2022
Empregado de restaurante
Ibersol
01.2022 - 06.2022
Empregado de mesa
Hotel Vida Mar
08.2020 - 04.2021
Gestão,Economia,Contabilidade,Marketing.
Escola Professional Cristóvão Colombo
05.2020 - 04.2021
Empregada de restaurante
Restaurante Do Forte
07.2019 - 01.2020
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