Luís Matos

Microsoft Intune - Device management
Microsoft Azure portal - Users management, License management
Microsoft Power apps - low code integrations with Dynamics
Service now - Project management (catalogue creation, diagram creation in Visio for tickets workflow )
Asana - Organize projects with Milestones, tasks and sub-tasks
Microsoft Dynamics 365 FinOps - responsible for security roles and segregation of duties
Microsoft Power BI - Creation of an automated IT asset management report
Microsoft Sharepoint - Access management
Microsoft DevOps - App tester

Responsible for IT assets, Vendors

• Software and hardware support
• Opening and resolution of Tickets on Service Now platform
• Management and creation of users in Active Directory
• Responsible for Device configurations (Onboarding/Offboarding)

POS Software and Hardware support of biggest retail companies in Portugal and Spain

Software and hardware support on Dell and Lenovo Branded computers with Windows 7 operating system;
Opening and resolution of Tickets on the Service Now platform;
Management and creation of users and groups in Active Directory;
Inventory Management in Service Now;
Xerox printers troubleshooting;
Configuration of end users phones with Cisco Platform;
Google Apps experience;
Responsible for 200 users.

Technical support of 1st line ADSL and Fiber optic in services 3P (Net, Voice and TV);
Management of incidents and tickets on platforms such as Siebel and Remedy;
Backoffice functions in response to emails from private customers.

INTERNSHIP

Dell Certifications 2008 and 2010;
Maintenance of DELL equipment (Laptops and Desktops) On Site;
RollOut of computers in client companies.