Luísa Monteiro

Sales Director

• Active search for new clients (corporate, private and RMC)
• Prepare commercial proposals
• Reply to RFP
• Meet monthly and annual sales targets
• Follow up with clients
• Account manager to private and corporate clients
• Create new clients, contracts and invoice in CRM system
• Conducting meetings with clients
• Prepare legal frameworks
• Prepare marketing actions;

Quality System Manager

• Training the team in regard to Quality objectives, policies and KPIs
• Prepare quality meetings
• Draft procedures and managing all documentation related to the ISO Quality system
• Prepare and implement the annual plan of internal audits
• Register all non-conformities and customer complaints
• Review the QMS and present the corrective and improvements actions;
• Comply with the responsibilities described in the QMS procedures and ensure compliance with the legislation in force.

Commercial Secretary

• Direct support to the company's managers
• Maintenance of the website
• Create advertisements and advertising brochures
• Marketing actions with the company's clients
• Organize events such as participation in trade fairs
• Follow up with clients
• Preparation of budgets and commercial proposals (including proposals for public tenders);
• Responsible for booking trips, visa applications and hotel reservations;

Quality System Manager

• Training the team in regard to Quality objectives and policies
• Prepare quality meetings
• Draft procedures and manage all documentation related to the ISO Quality system
• Prepare and implement the annual plan of internal audits
• Register all non-conformities and customer complaints
• Review the QMS and present the corrective and improvements actions
• Comply with the responsibilities described in the QMS procedures and ensure compliance with the legislation in force

• Direct support to the company’s manager
• Updating the database
• Invoicing and collections
• Back-office work involving the activity of multi-risk claims experts
• Preparation of all maps of analysis and evolution of the company's productivity

• Coordinate of the team that carried out telephone surveys and made the appointment of visits of commercial advisors for the sale of English courses
• Training, monitoring, evaluation and monitoring of telemarketing operators in conducting surveys and scheduling visits for the sale of English courses

• Coordinate the sales team of Cable TV and responsible for all the back office work related to this campaign
• Recruitment, training, monitoring, evaluation and monitoring the telemarketing workers
• Use of the Access and Easyphone computer systems (especially EasyWatch) and telephone systems of Lucent Technologies and Siemens

• Head of the sales team of Tv Cabo's pay tv services
• Calling clients of Cable TV to sell pay tv services
• Calling Mitsubishi clients

• Participation in archaeological excavations
• Cataloguing of archaeological material