Summary
Overview
Work History
Education
Skills
LINGUAS
Timeline
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Madison England

Madison England

Quarteira

Summary

Dedicated and enthusiastic individual with a proven exceptional organizational abilities. Seeking an entry-level role to contribute positively towards achieving company objectives. Eager to collaborate with team members and utilize skills to drive success within the organization.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Cruzeiros Da Oura
05.2023 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service

Maria`s Lindus Property Management / Quarteira
04.2021 - 10.2022
  • Assisted customers in finding there apartment/house improving overall experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Professional Certificate - Tourism

Laura Ayres
Quarteira, Portugal
06.2023

High School -

Dr. António De Sousa Agostinho
Almancil, Portugal
06.2020

Skills

  • Customer service
  • Active listening
  • Data entry
  • Scheduling
  • Appointment scheduling
  • Problem resolution

LINGUAS

English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

Cruzeiros Da Oura
05.2023 - 10.2024

Customer Service

Maria`s Lindus Property Management / Quarteira
04.2021 - 10.2022

Professional Certificate - Tourism

Laura Ayres

High School -

Dr. António De Sousa Agostinho

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Madison England