Manuel Miranda
Lisbon,Portugal
Summary
Accomplished professional with expertise in logistical insight and warehouse operations handling, complemented by strong staff supervision techniques. Demonstrates tactful communication and effective customer relations, leveraging e-commerce platform experience to enhance operational efficiency. Committed to optimising team performance and driving business success through strategic application of core competencies.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Operations Assistant
LOJA REAL
Lisbon, Lisbon
2024.09 - Current
- Ensured compliance to company policies through diligent oversight.
- Provided training to new hires, improving their job readiness.
- Conducted quality checks on all outgoing correspondence, ensuring professionalism and correctness.
- Established strong rapport with media outlets, ensuring positive coverage of products and services.
- Conducted comprehensive market research for better understanding of consumer behaviour.
- Provided coaching support for staff members which resulted in enhanced performances.
- Managed inventory for smoother operations.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Established clear sales processes to improve team productivity.
Education
Bachelor´s Degree in Marketing & Advertising - Marketing & Advertising
IADE
Lisbon 2021.09 - 2024.06
Skills
- Logistical insight
- Warehouse operations handling
- Staff supervision techniques
- Tactful communication
- E-Commerce platform experience
- Customer relations
- Staff supervision
Languages
English
Advanced (C1)
Spanish
Intermediate
Portuguese
Native
Timeline
Operations Assistant
LOJA REAL
2024.09 - Current
Bachelor´s Degree in Marketing & Advertising - Marketing & Advertising
IADE
2021.09 - 2024.06