Manuel Pereira
Coimbra
Summary
Dynamic professional with a proven track record in technical troubleshooting and exceptional customer service, honed across roles from Meta to the Portuguese Air Force. Excelled in community management, enhancing engagement by 30%, and adept in multitasking across technical and customer support roles. Skilled in Microsoft Office and communication, I bring a blend of hard and soft skills to drive success.
Overview
12
12
years of professional experience
Work History
Community Administrator & Moderator
Meta (Freelance)
Remote
03.2019 - Current
- Managed a Facebook community of 67,900+ members, ensuring compliance with guidelines
- Resolved conflicts, moderated posts, and enhanced engagement strategies
TVDE Driver (Uber & Bolt)
CHÃO & TOME LDA
Coimbra
06.2024 - 11.2024
- Ensured safe and efficient transportation for passengers
- Managed route planning and vehicle maintenance
Systems Administrator & Technical Support
VBMseguros
03.2024 - 09.2024
- Managed servers, email systems, and hardware maintenance
- Resolved technical issues and documented system performance
Operations Technician (Bitcoin Mining Farm)
Confidential (NDA)
Montemor-o-Velho
10.2022 - 08.2023
- Monitored and maintained Bitcoin mining hardware and network infrastructure
- Conducted equipment inspections, ensuring optimal functionality
- Implemented security measures to protect operations
Inbound Customer Support Representative
Manpower (MEO)
Coimbra
09.2016 - 12.2016
- Handled high-volume customer inquiries via phone, resolving billing and service issues
- Utilized CRM software to update customer records and process service changes
Electromechanical Training
Portuguese Navy
12.2015 - 02.2016
- Completed basic training in electromechanical systems and naval operations
Aircraft Armament & Equipment Technician
Portuguese Air Force
Alenquer
11.2012 - 12.2013
- Trained in maintenance and operation of aircraft armament and survival systems
Education
Informatics Engineering -
ISEC – Instituto Superior De Engenharia De Coimbra
Coimbra08-2027
Skills
- Technical troubleshooting
- Customer service
- Problem solving
- Attention to Detail
- Remote and on-site work
- Community management
- Online moderation
- Microsoft Office
- Communication
- Multitasking capacity
References
Available upon request.
Languages
- Portuguese, Native
- English, Fluent
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Timeline
TVDE Driver (Uber & Bolt)
CHÃO & TOME LDA
06.2024 - 11.2024
Systems Administrator & Technical Support
VBMseguros
03.2024 - 09.2024
Operations Technician (Bitcoin Mining Farm)
Confidential (NDA)
10.2022 - 08.2023
Community Administrator & Moderator
Meta (Freelance)
03.2019 - Current
Inbound Customer Support Representative
Manpower (MEO)
09.2016 - 12.2016
Electromechanical Training
Portuguese Navy
12.2015 - 02.2016
Aircraft Armament & Equipment Technician
Portuguese Air Force
11.2012 - 12.2013
Informatics Engineering -
ISEC – Instituto Superior De Engenharia De Coimbra
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