Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARCIA SANTOS

MARCIA SANTOS

Vila Praia De Âncora

Summary

I have extensive experience in the customer service area, where I have worked as a bilingual attendant in the sectors of sales and gastronomy, as can be seen in detail in this resume.

Overview

15
15
years of professional experience

Work History

Attendant

Maria Mabília Gomes da Cunha Vasconcelos
05.2020 - Current
  • Engaged with customers to build rapport and loyalty.
  • Logistics and preparation of merchandise.
  • Cashier and delivery.

Customer Service

Leandro Pires Consultoria
07.2020 - 07.2023
  • Technical travel sales for fashion events.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.


Waitress

MSC Cruise
11.2008 - 04.2019
  • Remained calm and confident when dealing with difficult customers or during busy shifts.
  • Greeted customers, gave them detailed explanations of the specials, and took orders.
  • Took care of paying methods.

Education

High School Diploma -

Colégio Análise
São Paulo,Brazil
12.1990

Skills

  • Guest Confidentiality
  • Inventory/Restocking
  • crowd management

Languages

Portuguese
Native language
Portuguese
Proficient
C2
English
Advanced
C1
Spanish
Upper intermediate
B2
Italian
Elementary
A2

Timeline

Customer Service

Leandro Pires Consultoria
07.2020 - 07.2023

Attendant

Maria Mabília Gomes da Cunha Vasconcelos
05.2020 - Current

Waitress

MSC Cruise
11.2008 - 04.2019

High School Diploma -

Colégio Análise

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MARCIA SANTOS