Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Márcio Anjos

Márcio Anjos

Vila Franca de Xira

Summary

Hardworking and motivated individual... IT skills, as well as sales and negotiation skills. Reliable and an honest self-starter who is content in working of his own initiative as well as being part of a team.
Extensive and varied work experience and sector knowledge, which has helped
develop my communication and organization skills. My work exposure
includes dealing with and travelling to Angola, Mozambique, Namibia, Tanzania,
South Africa and Portugal.
Banking Solutions / Sales and Project Management / Key Customer Service and support.

Overview

1
1
Certification

Work History

Global Systems Process Consultant

Xerox
  • Supporting the Service Desk and Management on internal systems
  • Systems testing and trainings.

Technical Heldesk & Digital Remote support Representative

Xerox
  • Break Fix Solutions via Remote access / Hardware and Software, ensuring that support activities to clients are adhered to in accordance with prescribed procedures and standards
  • Providing technical support & dispatch for large international and UK-based companies
  • Processing supply order and logistics requests
  • Technical training, presenting and tutorial/guide building
  • Account transition and secure network management.

Strategic Accounts Operative - Logistic and Special Services Team

TNT
  • Central services support Desk / Special services
  • Storage control and distribution of goods
  • Ensuring that the right products are delivered to the right location on time, also involved in stock control and monitoring the flow of goods
  • KPI reporting (Daily, Weekly, Monthly and Quarterly)
  • Inventory management
  • Successful implementation of the agreed Service Logistic Strategy as well as coordination of all activities across operating countries
  • Provide the customer and the Regional Operation Managers with complete, accurate and timely information
  • Promptly respond to incoming communication, including escalations
  • Monitoring service performance
  • Training.

Logistics & Supply Chain Professional - Team lead Supervisor

CHEP
  • Reporting to the Manager - Customer Support and Administration, (supply chains) ensuring that support activities to clients are adhered to in accordance with prescribed procedures and standards
  • International supply chain monitorization (Lean Logistics)
  • Process order requests (SAP, Siebel, Excel)
  • Liasing with transport companies to ensure service levels
  • (Outlook).

Project services - Account Manager

Direct Transact
  • Oversight and delivery of projects and enhancements, accounted for the highest company revenue
  • EFT's (Incl Debit Orders) and Real Time Clearing
  • Visa and Mastercard Card Processing (ATM and POS)
  • Fraud Management and card forensic support
  • Internet and Proprietary (Enterprise) banking systems
  • Support clients with Visa and MasterCard certifications set up and settlement processes - testing, card transaction support (POS & ATM devices), Reporting
  • Business development - solution upselling (Product and service sales)
  • Business and technical analysis - I take great care to understand a client's business in order to ascertain the best solutions tailored to the clients existing and potential future market
  • Advise and support clients through some of the following processes: Visa Chargeback and dispute resolution process
  • Regulatory compliance
  • Solution Feasibility reviews
  • Manage and support client relationships - Day to day communication, Banking and Transaction application support
  • Liaise with external suppliers and vendors
  • Ensure client requirements are managed and implemented via the change control process and within the agreed support SLA's (Service Level Agreements)
  • Experience in Quality Assurance testing.

Territory Account Manager ROA

Acer
  • Account Management and Sales Forecasting, for Mozambique, Angola and rest of Southern Africa
  • Focused on developing new relations and existing clients and developing new business opportunities in Africa
  • Creating Business opportunities
  • Developing business at an end-user level.

IT Security Consultant

ABC IT Solutions PTY (South Africa)
  • Amending and creating policies and procedures, Pass all Audit findings, document and design infrastructure, processes and procedures, IT Governance, contracted to ABSA Bank.

Project Service - Transition Coordinator

Xerox - HCLTech
- Current
  • Supporting the Transition Manager with the management and development of a variety of projects across and outside Europe
  • Act as central coordinator for activities related to elements of the project
  • Work closely with internal teams and with customer to ensure project timelines and objectives
  • Identify installation risks, escalate and implement risk mitigation strategies
  • Recognize, document, and implement process/project improvements
  • Create installation scheduling requests, maintain rollout schedules, and ensure that customer installation/deployment activity is scheduled and completed
  • Coordinate with other teams as needed for delivery of equipment or services
  • Escalate issues with maintaining the rollout schedules as needed
  • Participate in meetings with key team members to review project feedback
  • ServiceNow - admin day to day activities.

Education

Strategic Marketing Programme -

Qualitylife company

Foundation -

ITIL
11.2022

Certificate -

Advanced Excel
01.2011

foundations -

Basic SQL Programming
01.2008

Técnico de Informática -

Escola Profissional de Ourém
01.2007

Skills

  • IT Security
  • Business Development
  • Project Management

Certification

  • Agile Software Projects: Software Requirements
  • Defining a Project Scope and Team
  • New Project Manager Essentials
  • Planning and Managing the Project
  • Budget (2021 Update)
  • Agile Foundations: Fundamentals

Languages

English, Portuguese
Native language
English
Proficient
C2
Portuguese
Proficient
C2

Timeline

Global Systems Process Consultant

Xerox

Technical Heldesk & Digital Remote support Representative

Xerox

Strategic Accounts Operative - Logistic and Special Services Team

TNT

Logistics & Supply Chain Professional - Team lead Supervisor

CHEP

Project services - Account Manager

Direct Transact

Territory Account Manager ROA

Acer

IT Security Consultant

ABC IT Solutions PTY (South Africa)

Project Service - Transition Coordinator

Xerox - HCLTech
- Current

Strategic Marketing Programme -

Qualitylife company

Foundation -

ITIL

Certificate -

Advanced Excel

foundations -

Basic SQL Programming

Técnico de Informática -

Escola Profissional de Ourém

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Márcio Anjos