Marcos Pinho
Lisbon
Summary
Experienced professional with 12 years of experience across the legal, real estate and big data industries. Passionate at balancing legal requirements with business and growth objectives, particularly in the areas of contracts, project management and customer relationship management. Strong communicator and problem solver with a solid background as a Corporate Legal Counsel and Key Account Manager, using analytical and strategic skills to drive successful results.
Overview
14
14
years of professional experience
Work History
Account Management Team Lead
CASAFARI
06.2024 - Current
- Boosted sales results with the development of tailored marketing strategies for key clients.
- Drove profitability enhancements by analyzing financial data trends to identify areas for cost optimization or incremental revenue opportunity capture.
- Assessed accuracy of new data sources and data gathering techniques.
- Expanded business opportunities, identifying new potential clients through market research and networking activities.
- Achieved revenue growth by negotiating contract renewals and upselling additional services to existing clients.
- Streamlined internal processes to improve efficiency and productivity within the account management team.
- Resolved escalated client concerns promptly, maintaining a high level of professionalism throughout all interactions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
Key Account Manager
CASAFARI
01.2023 - 05.2024
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Developed a thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Created and executed strategies to drive the development and success of products.
- Liaised with internal and external parties on procurement of new product formulations.
- Identified opportunities for new products and improvements to existing products to increase sales.
- Captured and maintained key clients by optimizing business strategies and launching products to diversify offerings.
- Created sales forecasts to target monthly and yearly objectives.
- Positioned global capabilities to expand market share.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Account Manager
CASAFARI
10.2021 - 12.2022
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Real Estate Consultant
REMAX
02.2020 - 09.2021
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Real Estate Consultant
ERA
03.2019 - 01.2020
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Legal Counsel
Construtora Queiroz Galvão S.A.
11.2010 - 03.2019
- Developed and delivered training to internal clients on various legal topics.
- Negotiated contracts, proposed creative alternatives and protected company's position to mitigate risk.
- Assessed and mitigated legal, reputational and business risks.
- Identified and reported potential risks with customer-facing contracts and products.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Oversaw reduction-in-force procedures and checked both company and employee compliance with contracts, federal labor laws and state regulations.
- Researched and wrote contracts, agreements and proposals.
Education
Certified - Project Management
Google Career Certificates
03.2023
Master - Law and Economics
Universidade De Lisboa
Lisbon, Portugal05.2019
MBA - Business & Law Administration And Management
Fundação Getúlio Vargas
Rio De Janeiro, Brazil09.2017
Certified - Public Tenders And Contracts
Fundação Getúlio Vargas
Rio De Janeiro, Brazil06.2017
Bachelor - Law
Universidade Federal De Viçosa
Viçosa, Brazil01.2010
Skills
- Legal Advice
- Contract Negotiation and Preparation
- Proposal Writing
- B2B and B2C Sales
- Leadership
- Communication Skills
- Adaptability
- Key account management
- Business Planning
- Market Strategy
- Account development
- Sales lifecycle management
Languages
Portuguese
Native language
English
Upper intermediate
B2
Spanish
Elementary
A2
Timeline
Account Management Team Lead
CASAFARI
06.2024 - Current
Key Account Manager
CASAFARI
01.2023 - 05.2024
Account Manager
CASAFARI
10.2021 - 12.2022
Real Estate Consultant
REMAX
02.2020 - 09.2021
Real Estate Consultant
ERA
03.2019 - 01.2020
Legal Counsel
Construtora Queiroz Galvão S.A.
11.2010 - 03.2019
Certified - Project Management
Google Career Certificates
Master - Law and Economics
Universidade De Lisboa
MBA - Business & Law Administration And Management
Fundação Getúlio Vargas
Certified - Public Tenders And Contracts
Fundação Getúlio Vargas
Bachelor - Law
Universidade Federal De Viçosa
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