MARGUERITE MICHAUD
Lisbon
Summary
Bilingual professional fluent in French and English, specialising in effective communication and team collaboration. Expertise in people analytics, leadership development, and performance evaluation, with a track record of managing projects and operations efficiently. Proven ability to enhance public relations and drive organisational success through strategic planning and adaptability. Committed to leveraging customer service skills to support European businesses in the fintech sector.
Overview
3
3
years of professional experience
2031
2031
years of post-secondary education
Work history
Professional Practices - Senior Advisor
Integrated University Health and Social Services Centre of Mauricie and Centre-du-Québec (CIUSSS MCQ)
Quebec
03.2024 - 01.2026
- Proactively developed and harmonised professional practices across teams, reducing implementation time by 25% and enhancing service efficiency.
- Acted as first point of contact for complex practice inquiries, resolving 90% on first interaction while gathering actionable feedback for internal improvements.
- Advised 50+ staff on new protocols, boosting team performance and alignment with organisational goals.
- Contributed innovative solutions from customer (staff/client) feedback, leading to process updates adopted region-wide.
Occupational Therapist
Clinique Didactikus
Quebec, Quebec
07.2023 - 01.2026
- Resolved mental and physical health challenges for 20+ children weekly, achieving 95% client satisfaction through tailored, proactive interventions.
- Listened to client feedback to customise support plans, improving functioning outcomes by 35% and preventing escalations.
- Adapted quickly to diverse cases, grasping new therapeutic tools in under one week to deliver effective, human-centred care.
Waitress
Restaurant Le Grill
Québec City, QC, Canada
01.2023 - 12.2025
- Assisted over 100 customers nightly by addressing inquiries and promoting items to enhance revenue per shift.
- Processed high-volume orders and payments with accuracy, ensuring customer satisfaction even during busy periods.
- Trained 5+ new waitstaff on processes, reducing onboarding time by 20% and improving team service speed.
Education
Master’s in Administration - Health Services Management
Université Laval
Québec City, QC, CanadaBachelor’s and Master’s - Occupational Therapy
Université du Québec à Trois-Rivières
Trois-Rivières/Canada 09.2018 - 05.2023
Skills
- Bilingual in French and English
- Effective communication
- Team collaboration
- Adaptability
- Cultural competency
- People analytics
- Leadership development
- Project management
- Operations oversight
- Performance evaluation
- Public Relations
LANGUAGES
English
French
References
References available upon request.
Timeline
Professional Practices - Senior Advisor
Integrated University Health and Social Services Centre of Mauricie and Centre-du-Québec (CIUSSS MCQ)
03.2024 - 01.2026
Occupational Therapist
Clinique Didactikus
07.2023 - 01.2026
Waitress
Restaurant Le Grill
01.2023 - 12.2025
Bachelor’s and Master’s - Occupational Therapy
Université du Québec à Trois-Rivières
09.2018 - 05.2023
Master’s in Administration - Health Services Management
Université Laval