MARGUERITE MICHAUD
Lisbon/London/Montreal
Summary
Dynamic and results-driven professional with a strong command of both French and English, specialising in multi-entity management and remote team leadership. Demonstrates exceptional skills in effective communication, team collaboration, and adaptability, with a proven track record in leadership development and crisis mitigation.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Event specialist
Visit.org
Lisbon, Portugal
2026.01 - 2026.01
- Handled registration procedures diligently to maintain accurate records of attendees.
- Conducted post-event evaluations to determine areas for improvement in future projects.
- Arranged for necessary equipment, preparing venues for optimal event experience for 100% of events.
- Dealt tactfully with unforeseen circumstances during live events ensuring minimal disruption.
- Achieved increased guest satisfaction by attentively addressing their needs and concerns.
- Collaborated closely with diverse teams for efficient event setup and teardown processes.
Occupational Therapist
Clinique Didactikus
Quebec, Quebec
2023.07 - 2026.01
- Resolved mental and physical health challenges for 20+ children weekly, achieving 95% client satisfaction through tailored, proactive interventions.
- Listened to client feedback to customise support plans, improving functioning outcomes and preventing escalations.
- Adapted quickly to diverse cases, grasping new therapeutic tools in under one week to deliver effective, human-centred care.
- Implemented sensory integration therapies with children diagnosed with Autism Spectrum Disorder.
- Educated caregivers on therapy strategies, facilitated continued support at home.
- Created home modification plans, ensured safe living environment for patients post-discharge.
- Facilitated group therapy sessions, enhanced social interaction amongst patients.
- Coordinated with other healthcare professionals for integrated care delivery to patients.
- Conducted thorough patient assessments, leading to accurate diagnosis and effective interventiob plans.
International Business Consultant
Five Thousand Miles
Lisbon
2026.01 - 2026.05
- Led team training sessions for enhanced understanding of global market trends and practices.
- Boosted market presence with development of strategic partnerships.
- Advised on risk management strategies, mitigating potential losses.
- Streamlined communication channels for effective internal and external correspondence.
- Provided expert advice on international legal regulations to avoid potential risks or penalties on 100% accounts.
- Analysed financial data to identify potential investment opportunities abroad.
- Conducted comprehensive market research, leading to better-informed decision-making.
- Collaborated with cross-functional teams for unified business approach.
- Navigated challenging regulatory landscapes across multiple countries, securing successful operation compliance.
- Facilitated client meetings to foster positive relationships and secure contracts.
- Identified growth opportunities within target markets, ensuring competitive advantage.
- Updated CRM database.
- Met 100% weekly KPI's and targets every month.
Senior Advisor - Manager
Integrated University Health and Social Services Centre of Mauricie and Centre-du-Québec (CIUSSS MCQ)
Quebec
2024.01 - 2025.12
- Managed People Operations across multi-country teams, overseeing onboarding, performance, and offboarding processes.
- Resolved 90%+ of complex HR inquiries on first contact in high-volume environments.
- Monitored team performance metrics and implemented process improvements.
- Advised 50+ employees on policies across multiple markets in fast-paced settings.
- Drove process updates from staff feedback, adopted region-wide with international partners.
- Tracked KPIs, health scores, and risks to support operational goals and retention.
- Developed multi-country employment knowledge while managing escalations.
- Supported HRIS implementation across the province, reducing rollout time by 15%.
Waitress/Barmaid
Restaurant Le Grill
Trois-Rivieres
2023.03 - 2025.10
- Delivered excellent customer service and enhanced dining experience.
- Managed reservations and coordinated service for 200+ guests.
- Worked closely with kitchen staff to ensure accurate, timely orders.
- Handled cash transactions and balanced tills with daily sales up to CAD 8,000.
- Supported special events with customized guest service.
- Assisted in training new waitstaff and improving team efficiency.
- Supported inventory management and daily restaurant operations.
Waitress supervisor
Restaurant Banh Thai
Trois-Rivieres
2018.05 - 2024.10
- Assisted in menu planning based on seasonality and customer preferences, producing diverse culinary offerings.
- Conducted regular inventory checks for optimal stock management.
- Maintained high standards of customer service by training new waitstaff.
- Provided constructive feedback to waitstaff for improved performance and professional growth.
- Checked cleanliness and presentation standards on daily basis to ensure top-notch ambience.
- Collaborated with management on promotional events, bringing in more business during off-peak times.
- Fostered positive work environment by resolving staff conflicts swiftly.
- Facilitated communication between kitchen and front-of-house teams, leading to better operational flow.
- Ensured smooth restaurant operations during peak hours for seamless dining experience.
- Enforced strict cash handling procedures-minimising discrepancies at end-of-day tallies.
- Trained waitstaff in upselling techniques, increasing average spend per head.
- Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
- Adapted floor plans according to reservations and walk-ins for efficient seating arrangements.
Occupational therapy assistant
Ergo Santé Globale
Montreal
2023.01 - 2023.07
- Managed therapy equipment and materials to ensure session readiness.
- Conducted 20+ client assessments using MCREO and MOH models.
- Supported mental health and recovery through personalized therapy plans and creative activities.
- Used assistive devices to improve patient mobility and independence.
- Collaborated with multidisciplinary teams to deliver coordinated care.
- Adapted treatment approaches to individual patient needs and monitored progress regularly.
- Maintained accurate case notes, confidentiality, and high ethical standards.
- Facilitated effective communication between patients, families, and healthcare staff.
Occupational terapy student
Hôpital Sainte-Marie
Trois-Rivieres
2022.04 - 2022.10
- Demonstrated strong knowledge of occupational therapy principles by assisting in patient evaluation.
- Assessed patient progress regularly to ensure effectiveness of the therapy plan.
- Collaborated with multidisciplinary team members on 10+ cases for holistic approach towards patient care.
- Improved communication skills by liaising between patients and healthcare professionals regularly.
- Created engaging therapeutic activities, increasing patient participation and interest.
- Ensured safety guidelines were strictly adhered to during all therapy sessions, minimising risk of injury or harm during treatment procedures..
- Applied theoretical knowledge into practical use, enhancing overall clinical competency.
- Maintained accurate and timely records of all therapy sessions, ensuring adherence to regulatory requirements.
- Showcased empathy and patience whilst dealing with challenging cases.
- Educated patients about various exercises to practice at home, promoting self-care and independence.
- Supported patients' rehabilitation journey for improved quality of life.
- Attained hands-on experience by observing senior therapists at work.
- Helped in arranging necessary equipment for 50+ sessions, facilitating smooth operations.
- Arranged 20+ wheelchairs and equipment.
Education
Master of Business Administration - Health Services Management
Université Laval
Québec City, QC, Canada 2023.09 -
Bachelor’s and Master’s - Occupational Therapy
Université du Québec à Trois-Rivières
Trois-Rivières/Canada 2018.09 - 2023.05
Skills
- Bilingual in French and English
- Effective communication
- Team collaboration
- Adaptability
- Multi-entity Management
- Cultural competency
- People analytics
- Leadership development
- Project management
- Case Management
- Performance evaluation
- Ticketing
- Foreign market research
- Customer relationship management software
- Remote team leadership
- Crisis mitigation
- Sales strategy designing
- Performance metrics interpretation
LANGUAGES
English
French
Education
Current
Personal Information
References
References available upon request.
Certification
Member of Ordre des ergothérapeutes du Québec from 2023-2026
Timeline
Event specialist
Visit.org
2026.01 - 2026.01
International Business Consultant
Five Thousand Miles
2026.01 - 2026.05
Senior Advisor - Manager
Integrated University Health and Social Services Centre of Mauricie and Centre-du-Québec (CIUSSS MCQ)
2024.01 - 2025.12
Master of Business Administration - Health Services Management
Université Laval
2023.09 -
Occupational Therapist
Clinique Didactikus
2023.07 - 2026.01
Waitress/Barmaid
Restaurant Le Grill
2023.03 - 2025.10
Occupational therapy assistant
Ergo Santé Globale
2023.01 - 2023.07
Occupational terapy student
Hôpital Sainte-Marie
2022.04 - 2022.10
Bachelor’s and Master’s - Occupational Therapy
Université du Québec à Trois-Rivières
2018.09 - 2023.05
Waitress supervisor
Restaurant Banh Thai
2018.05 - 2024.10