Maria Carolina Martins Romaguera
Bonfim,
Summary
Customer-focused professional with extensive experience in hotel reservations, tailored travel planning, and multilingual client support. Fluent in English (C2), with basic French and Spanish, skilled in conflict resolution, active listening, and adapting to multicultural environments. Recognized for clear, empathetic communication, and a keen understanding of consumer behavior. Proven expertise in text revision and quality control, ensuring accuracy and high standards in every client interaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Translator
CryptoArtCulture
Porto
11.2021 - 12.2024
- Provide high-quality English–Portuguese and Portuguese–English translation services, ensuring accuracy, clarity, and cultural adaptation.
- Perform text revision and quality control for diverse projects, maintaining linguistic precision, and a consistent tone.
- Adapt content for marketing, creative, and technical contexts to meet client objectives.
Editorial Assistant
Cultura Inglesa
10.2014 - 08.2016
- Reviewed and proofread educational materials for English language learning, ensuring accuracy, clarity, and adherence to brand standards.
- Assisted in the preparation and adaptation of teaching resources for different proficiency levels.
- Provided feedback on translations and supported quality control processes.
Online Marketing Manager
Mala de Rodinha
Rio de Janeiro
10.2013 - 12.2015
- Designed and launched online marketing campaigns to boost brand visibility, engagement, and conversion.
- Managed SEO, email marketing, and social media relations, leveraging Google Ads to increase website traffic.
- Conducted market research and analysis to generate actionable insights for management.
Client Relationship Manager
TravelBR Turismo
Niterói
08.2009 - 09.2010
- Promoted from intern to full-time role for consistently high-quality work and attention to detail.
- Managed hotel reservations and led a four-person team to deliver prompt, efficient customer service.
- Established partnerships with hotels across Brazil, fostering long-term business relationships.
Marketing Intern
Delbianco Turismo
Rio de Janeiro
04.2009 - 06.2009
- Developed customised travel packages tailored to individual client needs and budgets.
- Coordinated with tourism agencies and clients to ensure seamless service delivery.
- Translated and localised website content for international audiences.
English Coordinator & Teacher
American Center LTDA
Rio de Janeiro
04.2005 - 04.2006
- Coordinated a team of Brazilian and European English teachers, ensuring high teaching standards.
- Designed and developed computer-based teaching materials and customised lesson plans for group and private classes (beginner to advanced).
- Prepared, administered, and assessed English language exams.
Education
Master's Degree - Marketing and Advertising
London Metropolitan University
UK10-2012
Bachelor's Degree - Hotel & Tourism Management
Universidade Estácio De Sá
Brazil12-2009
Skills
- Customer service and client relations
- Effective communications
- Problem solving
- Time management
- Conflict resolution and active listening
- Translation and proofreading (EN/PT)
- Accuracy and quality control
- Cross-cultural communication
- Empathy and patience
- Strong teamwork
Certification
- Conciergerie — Les Clefs D'or Brasil (50 hours)
- Receptionist Training — Marc Apoio (24 hours)
- Post-Graduate Course in Marketing and Digital Design — Escola Superior de Propaganda e Marketing (361 hours)
- Specialisation in Proofreading and Copyediting — Estação das Letras (16 hours)
- Specialisation in Consumer Neuroscience — Escola Superior de Propaganda e Marketing (15 hours)
- Post-Graduate Diploma in Translation English/Portuguese — Universidade Estácio de Sá (380 hours)
Languages
English — Fluent (C2), French — Basic, Spanish — Basic
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Spanish
Beginner
A1
French
Beginner
A1
Availability
Available immediately | Willing to travel nationally
References
References available upon request.
Timeline
Translator
CryptoArtCulture
11.2021 - 12.2024
Editorial Assistant
Cultura Inglesa
10.2014 - 08.2016
Online Marketing Manager
Mala de Rodinha
10.2013 - 12.2015
Client Relationship Manager
TravelBR Turismo
08.2009 - 09.2010
Marketing Intern
Delbianco Turismo
04.2009 - 06.2009
English Coordinator & Teacher
American Center LTDA
04.2005 - 04.2006
Master's Degree - Marketing and Advertising
London Metropolitan University
Bachelor's Degree - Hotel & Tourism Management
Universidade Estácio De Sá
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