Maria Cartaxo Bragança
Lisbon
Summary
Dynamic Certified Sales Professional with solid history in Costumer care and loyalty on luxury brands.
Expert in Fashion and Beauty Industry providing personalized costumer care and service.
Multicultural background on teams with strong past experience in achieve individual and team targets. High experience in sales.
Trained in luxury field by FORBES and others. Experience in leading teams over twenty staff members. Sales trainer.
Over ten years woking with Celebrities and very High Clientele.
Overview
14
14
years of professional experience
Work History
Hairstylist & Reception
Ritz Carlton Yacht Collection
12.2023 - 04.2024
- Responsible for the Salon Operations
- FORBES
Assistant Spa Manager/Spa Manager
OneSpaWorld on P&O Cruises
11.2022 - 06.2023
- Exceeded weekly and monthly sales targets for actively sale products after treaments and upgrade treatments
- MLC
- Weekly Financial Balance
- Stock reports and stock management
- Responded to feedback and resolved complaints professionally, upkeeping positive spa reputation.
- Developed spa therapists by providing ongoing support, training and feedback to foster an environment of continuous service improvement.
- Promoted guest and member services to increase repeat business and maximise customer enjoyment.
- Spotted gaps in treatment calendars and promoted booking opportunities to customers to achieve full schedules.
- Retained exceptional treatment and product knowledge to provide helpful, informative customer service.
- Reported on monthly spa performance figures to identify weak spots and implement improvement strategies.
- Exceeded monthly targets.
- High knowledge of medical aesthetic procedures
- Kept well-stocked reception areas to increase add-on sales of spa and beauty products, aiding revenue growth.
- Checked facilities regularly to maintain good working order and upkeep cleanliness standards.
- Delivered first-class guest experiences through personalised, attentive care from arrival to departure.
- Recruited talented spa staff to deliver varied treatments to exceptionally high standards.
- Provided impeccable customer service to meet and exceed client needs, leading staff by example to generate repeat business.
- Booked customer treatments in centralised calendar systems to avoid clashes and disappointment.
- Scheduled staff to meet seasonal and peak-hours demand, maintaining spa efficiency.
- Verified sufficient stock levels of linen, robes and slippers to replenish changing rooms with fresh supplies.
- Marketed special offers and seasonal promotions to increase spa attendance and grow customer bases.
Salon Skill and Sales Trainer
OneSpaWorld on P&O Cruises
09.2022 - 06.2023
- Engaged employees in new learning and development schemes.
- Kept training data and documentation secure for full compliance.
- Mentored learners to build subject confidence and competence.
- Monitored industry changes and adapted training to reflect trends and updates.
- Completed frequent assessments of training materials, structure and success rates in order to enhance programme.
- Provided additional materials to enhance training.
- Reduced process gaps by effectively training new hires on best practices and protocols.
- Documented participant attendance, engagement and progress.
Assistant Spa Manager
OneSpaWorld on P&O Cruises
09.2022 - 11.2022
- Provided impeccable customer service to meet and exceed client needs, leading staff by example to generate repeat business.
- MLC
- Kept well-stocked reception areas to increase add-on sales of spa and beauty products, aiding revenue growth.
- Checked facilities regularly to maintain good working order and upkeep cleanliness standards.
- Scheduled staff to meet seasonal and peak-hours demand, maintaining spa efficiency.
- Retained exceptional treatment and product knowledge to provide helpful, informative customer service.
- Responded to feedback and resolved complaints professionally, upkeeping positive spa reputation.
- Booked customer treatments in centralised calendar systems to avoid clashes and disappointment.
- Exceeded weekly sales targets by actively upselling products and services after treatments.
- Delivered first-class guest experiences through personalised, attentive care from arrival to departure.
- Marketed special offers and seasonal promotions to increase spa attendance and grow customer bases.
- Promoted guest and member services to increase repeat business and maximise customer enjoyment.
- Developed spa therapists by providing ongoing support, training and feedback to foster an environment of continuous service improvement.
- Verified sufficient stock levels of linen, robes and slippers to replenish changing rooms with fresh supplies.
- Reported on monthly spa performance figures to identify weak spots and implement improvement strategies.
- Spotted gaps in treatment calendars and promoted booking opportunities to customers to achieve full schedules.
- Achieve weekly and monthly targets.
- Host seminars and events for guests.
Trainee Assistant Spa Manager
OneSpaWorld on Cunard Cruise Line (Queen Mary II)
09.2021 - 06.2022
- Front of the house on embarkation procedures.
- Perform seminars and events for guests.
- Promote the spa facility and treatments for guests.
Senior Hair and Makeup Artist
Canyon Ranch Spa on Celebrity Cruises
06.2017 - 04.2020
- Achieve weekly targets
- Perform seminars for guests
Senior Hair Stylist
Canyon Ranch Spa on Regent Seven Seas Cruises
01.2017 - 06.2017
- Exceeded weekly targets.
Senior Hairstylist
OneSpaWorld on Royal Caribbean Cruises
08.2015 - 05.2016
- Achieve weekly targets.
- Execute seminars and events for guests.
Fashion Stylist Assistant
Vogue, Portugal Fashion and Moda Lisboa
01.2013 - 06.2015
- Assisting the Leader and Head Stylist on different fashion teams
Junior Hair Stylist
Inês Pereira Cabeleireiros
10.2012 - 06.2014
Trainee Hair Stylist
Lucia Piloto Cabeleireiros
06.2012 - 10.2012
Freelance Make up Artist
Freelance
01.2010 - 06.2012
Education
Interior & Human Resources - International Luxury Training
Barcelona Crew Academy
Barcelona, Spain07.2024
International Certificate - Spa and Business Management
OneSpaWorld Management
Miami, USA2022
International Certificate -
London Wellness Academy
London, UK2021
International Certificate -
Elemis And Steiner Academy
London, UK2015
NVQ Level 3 - Hair
Inês Pereira Cabeleireiros
Porto, Portugal2014
Diploma of Higher Education - Psychology
Universidade Lusófona
Lisbon, Portugal2010
Skills
- Luxury
- Detail oriented
- Team player
- FORBES Training
- Fashion & Beauty Industry
- Celebrities
- Yacht Industry
- Sales
- Targets
- Marketing
- Personalized Costumer care
- Trainer
Additional Information
- Alyssa Lazar
alyssalazarentertainment@gmail.com
- Dalma Szabo
+44 7880 008382
dalmas@onespaworld.com
- Martin Green/Sadie Green
+44 7957 450963
martinandsadie@gmail.com
- Caitlin Muddiman
cmuddiman89@gmail.com
- Captain Nikolaus Chatzikonstantinou
cptnikos1976@yahoo.gr
Accomplishments
- Improved 60 reviews by successfully handling customer complaints and implementing monthly staff training
- Nr 1 British Ship exceeding all targets
- Launching a new ship in the first 2 months of management
- Nr 1 Assistant Spa Manager performing targets in the fleet
- Top 5 finalist on tv show for hair stylists
- Participation in campaigns for international brands
- FORBES Training
- Training in Administration and Guest Services from Celebrity Cruises
Affiliations
- Member, Professional Portuguese Federation of Reiki
Languages
Portuguese, Spanish
First Language
English
Proficient
C2
Timeline
Hairstylist & Reception
Ritz Carlton Yacht Collection
12.2023 - 04.2024
Assistant Spa Manager/Spa Manager
OneSpaWorld on P&O Cruises
11.2022 - 06.2023
Salon Skill and Sales Trainer
OneSpaWorld on P&O Cruises
09.2022 - 06.2023
Assistant Spa Manager
OneSpaWorld on P&O Cruises
09.2022 - 11.2022
Trainee Assistant Spa Manager
OneSpaWorld on Cunard Cruise Line (Queen Mary II)
09.2021 - 06.2022
Senior Hair and Makeup Artist
Canyon Ranch Spa on Celebrity Cruises
06.2017 - 04.2020
Senior Hair Stylist
Canyon Ranch Spa on Regent Seven Seas Cruises
01.2017 - 06.2017
Senior Hairstylist
OneSpaWorld on Royal Caribbean Cruises
08.2015 - 05.2016
Fashion Stylist Assistant
Vogue, Portugal Fashion and Moda Lisboa
01.2013 - 06.2015
Junior Hair Stylist
Inês Pereira Cabeleireiros
10.2012 - 06.2014
Trainee Hair Stylist
Lucia Piloto Cabeleireiros
06.2012 - 10.2012
Freelance Make up Artist
Freelance
01.2010 - 06.2012
Interior & Human Resources - International Luxury Training
Barcelona Crew Academy
International Certificate - Spa and Business Management
OneSpaWorld Management
International Certificate -
London Wellness Academy
International Certificate -
Elemis And Steiner Academy
NVQ Level 3 - Hair
Inês Pereira Cabeleireiros
Diploma of Higher Education - Psychology
Universidade Lusófona
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