Maria Faeti

Managed VIP guest relations, ensuring exceptional service levels were met at all times.

• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Collaborated with hotel departments to ensure seamless guest experiences during their stay.
• Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
• Improved overall guest experience by monitoring feedback surveys and implementing necessary changes.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.

• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Trained new employees in company policies and best practices, resulting in consistently positive guest feedback.
• Served as a knowledgeable resource for local activities, attractions, dining options, maximizing guests'' enjoyment of their stay in the area.
• Implemented strategies to improve the efficiency of front desk operations without compromising service quality.

• Managed multiple projects simultaneously under tight deadlines while maintaining attention to detail.
• Supported the negotiation process for commercial transactions, resulting in favorable outcomes for clients.
• Reviewed corporate governance documents for compliance with state regulations, mitigating potential risks for clients.
• Collaborated with senior attorneys to develop litigation strategies, positively impacting case resolutions.

• Shadowed attorneys during client meetings and court appearances, gaining valuable insight into the practice of law.
• Utilized advanced technology tools for efficient document management and communication between team members within the firm.
• Managed caseloads effectively by prioritizing tasks based on deadlines and importance levels, meeting all necessary milestones.
• Demonstrated flexibility in adapting to various legal practice areas, as needed, by working on cases involving diverse subject matters and clientele.