Summary
Overview
Work History
Education
Skills
References
Languages
Languages
Certification
Affiliations
Timeline
Generic
MARIA INICIA AMÉRICO AGONIA

MARIA INICIA AMÉRICO AGONIA

Viseu

Summary

Dynamic professional with a proven track record at Investors Group LDA, excelling in employee recruitment and training program development. Adept in billing operations and conflict resolution, I leverage strong analytical skills and a commitment to customer service to drive organizational growth and enhance team performance.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Cashier - Sales Assistant

Loja Viva
Viseu
04.2025 - 12.2025

Delivered exceptional customer service and front-desk support to enhance guest experiences.

Managed stock levels and optimized product presentation for improved visibility.

Resolved customer complaints efficiently, ensuring satisfaction through effective solutions.

Handled cash register operations, including opening and closing procedures.

Billing Officer

CCIS - CMA CGM Inland Service
01.2023 - 01.2025

Updated customer files and maintained accurate billing records.

Sent invoices and reminders to ensure timely payments.

Identified and resolved billing inconsistencies efficiently.

Monitored outstanding balances to minimize delinquencies.

Managed appointment scheduling and maintained thorough documentation.

Human Resources Officer

Investors Group LDA
01.2018 - 01.2022

Executed employee recruitment and onboarding processes to enhance team capabilities.

Developed training programs and policies to improve staff performance.

Conducted market research to identify trends and inform logistics strategies.

Managed client registration procedures for streamlined service delivery.

Administrative Assistant

Investors Group LDA
01.2017 - 01.2018

Assisted accounting manager in maintaining accurate account records.

Prepared daily financial reports to ensure transparency.

Managed contracts, documentation, and appointment scheduling efficiently.

Education

Technical Diploma - Banking Management

IEG Mozambique
MAPUTO
01.2022

Basic Computing -

Mozarte
MAPUTO
01.2016

English Course -

Tecnicol
MAPUTO
01.2013

Grade 12 Certificate -

Escola Secundária De Malhazine
MAPUTO

Skills

  • MS Windows
  • MS Office
  • Cargowise
  • Analytical skills
  • Multicultural experience
  • Billing operations
  • Inventory management
  • Customer service
  • Sales support
  • Data entry
  • Document organization
  • Regulatory compliance

References

Available upon request

Languages

  • English
  • Portuguese, Native

Languages

English
Intermediate (B1)
B1
Portuguese
Native
Native

Certification

BANKING MANAGEMENT

Affiliations

CAREGIVER

Timeline

Cashier - Sales Assistant

Loja Viva
04.2025 - 12.2025

Billing Officer

CCIS - CMA CGM Inland Service
01.2023 - 01.2025

Human Resources Officer

Investors Group LDA
01.2018 - 01.2022

Administrative Assistant

Investors Group LDA
01.2017 - 01.2018

Technical Diploma - Banking Management

IEG Mozambique

Basic Computing -

Mozarte

English Course -

Tecnicol

Grade 12 Certificate -

Escola Secundária De Malhazine
MARIA INICIA AMÉRICO AGONIA