

Dynamic professional with a proven track record at Investors Group LDA, excelling in employee recruitment and training program development. Adept in billing operations and conflict resolution, I leverage strong analytical skills and a commitment to customer service to drive organizational growth and enhance team performance.
Delivered exceptional customer service and front-desk support to enhance guest experiences.
Managed stock levels and optimized product presentation for improved visibility.
Resolved customer complaints efficiently, ensuring satisfaction through effective solutions.
Handled cash register operations, including opening and closing procedures.
Updated customer files and maintained accurate billing records.
Sent invoices and reminders to ensure timely payments.
Identified and resolved billing inconsistencies efficiently.
Monitored outstanding balances to minimize delinquencies.
Managed appointment scheduling and maintained thorough documentation.
Executed employee recruitment and onboarding processes to enhance team capabilities.
Developed training programs and policies to improve staff performance.
Conducted market research to identify trends and inform logistics strategies.
Managed client registration procedures for streamlined service delivery.
Assisted accounting manager in maintaining accurate account records.
Prepared daily financial reports to ensure transparency.
Managed contracts, documentation, and appointment scheduling efficiently.