MARIA OLIM
Funchal,11
Summary
I am a dedicated Administrative Assistant with strong organizational and multitasking abilities. With over 13 years of experience in dynamic, fast-paced environments, I have consistently managed competing priorities while playing a key role in achieving both daily objectives and long-term goals. I excel in the timely and accurate processing of accounts payable and receivable, leveraging advanced analytical skills.
As a dynamic administrative professional and leader, I am committed to enhancing productivity and service quality through strategic planning. I am also a skilled receptionist and liaison, known for my superior communication, computer, support, and organizational skills. Highly organized and dependable, I manage multiple priorities with a positive attitude, always willing to take on additional responsibilities to help meet team goals. A detail-oriented team player, I handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Corporate Account Manager
Valor Solutions
07.2024 - Current
- Serve as the primary point of contact for all customer account management matters, ensuring consistent and effective communication.
- Build and maintain strong, long-lasting relationships with clients to foster loyalty and business growth.
- Negotiate contracts and close agreements to maximize profits and meet client needs.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Ensure the timely and successful delivery of solutions, aligning with customer needs and objectives.
- Communicate progress on monthly and quarterly initiatives to both internal and external stakeholders.
- Identify and develop new business opportunities with existing clients while addressing areas for improvement.
- Prepare and present detailed reports on account performance, growth, and strategic initiatives.
- Assist with challenging client requests or issue escalations, providing effective solutions to ensure client satisfaction.
- Cultivated strong relationships with key clients, leading to increased revenue and repeat business.
- Conducted regular account reviews to ensure alignment with client objectives and proactively addressed challenges.
- Managed a portfolio of corporate accounts, fostering long-term partnerships and promoting customer loyalty.
Administrative Assistant
POT program at CM Funchal
10.2018 - Current
- Assist and support the verification of historical archive documentation processes
Administrative Assistant
MC Contabilidade
04.2024 - 07.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service by responding promptly to client inquiries, effectively addressing concerns, and building strong relationships.
- Improved document organization by maintaining thorough file systems and archiving outdated records for efficient retrieval.
- Fostered a positive work environment through effective communication and building professional relationships with colleagues.
- Ensured accurate record-keeping through diligent data entry and database management of vital company information.
- Assisted in the preparation of financial reports by gathering data to contribute to budgeting accuracy.
- Managed the filing system, entered data, and completed various clerical tasks to support smooth office operations.
- Provided daily support to coworkers and staff members with special tasks as needed.
- Developed and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Coordinator / Logistics Analyst:
J.O.T.Lda.
03.2021 - 04.2024
- Maintained accurate and up-to-date databases and contact lists, ensuring essential contact information was always current.
- Implemented innovative solutions to overcome workflow challenges faced by the administrative team.
- Collaborated closely with colleagues to ensure timely invoicing and accounts receivables.
- Utilized project management techniques to overcome obstacles and increase team productivity.
- Assisted management with special projects, ensuring all tasks were completed by set deadlines.
- Enhanced customer satisfaction by promptly and professionally addressing inquiries and concerns.
- Monitored and ordered office supplies to maintain a well-stocked and efficient workspace.
- Provided exceptional administrative support to executive staff, demonstrating meticulous organization and attention to detail.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and resolving problems efficiently.
- Collaborated with department heads for strategic planning, ensuring alignment with overall organizational goals.
- Developed strong relationships with vendors, negotiating favorable contract terms and ensuring the timely delivery of goods and services.
- Contributed to a positive work environment by addressing employee concerns and promoting open communication channels.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Created and maintained detailed records of office expenses to accurately predict future budget needs.
- Managed and maintained both electronic and paper-based filing systems to ensure easy access to essential documents.
- Developed and implemented organizational systems to streamline daily operations and improve efficiency.
- Organized successful events by overseeing logistics and ensuring seamless execution.
- Maintained office calendars, tracking important dates and deadlines to ensure proper scheduling.
- Worked flexible hours, including nights, weekends, and holidays, to support business needs.
- Demonstrated strong ability to learn quickly and adapt to new situations and challenges.
- Excelled at managing multiple projects, applying strong organizational and time management skills.
- Worked efficiently and productively with team members to support day-to-day operations.
- Developed and maintained effective working relationships with colleagues, fostering collaboration.
- Paid close attention to detail, ensuring accuracy and quality in all tasks completed.
- Delivered services to customer locations within specific timeframes, meeting expectations.
- Adaptable and proficient in learning new concepts quickly, continuously improving skills.
- Self-motivated with a strong sense of personal responsibility and commitment to achieving goals.
Administrative Assistant
Skyresources - Comercio Internacional Ltd.
11.2014 - 12.2017
- Treated invoices in the SAP Application Launcher system
Administrative Assistant
BRF (Brasil Foods)
06.2012 - 02.2014
Education
BSc in Computer Science -
University of Pretoria, South Africa
CEF in Accounting -
Casa do Povo de Santo António
01.2012
Skills
- Fluent in Portuguese and English (native level)
- Administration and Operations
- Bookkeeping
- Multitasking and Organization
- Document Management
- Customer Service Management
- File Organization
- Scheduling Appointments
- Calendar Management
- Telephone Etiquette
- Strategic Planning
- Expense Tracking
- Team Collaboration
- Documentation and Recordkeeping
- Meeting Coordination
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
Websites
Charity Work
Coordinated the collection of surplus food from hotels and restaurants and distributed it to underprivileged and homeless individuals, supporting community welfare initiatives.
Languages
English
Native language
Portuguese
Advanced
C1
Timeline
Corporate Account Manager
Valor Solutions
07.2024 - Current
Administrative Assistant
MC Contabilidade
04.2024 - 07.2024
Administrative Coordinator / Logistics Analyst:
J.O.T.Lda.
03.2021 - 04.2024
Administrative Assistant
POT program at CM Funchal
10.2018 - Current
Administrative Assistant
Skyresources - Comercio Internacional Ltd.
11.2014 - 12.2017
Administrative Assistant
BRF (Brasil Foods)
06.2012 - 02.2014
CEF in Accounting -
Casa do Povo de Santo António
BSc in Computer Science -
University of Pretoria, South Africa
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