MARIA TITOV
System Business Analyst
Funchal
Summary
Overview
Experienced Business/Systems Analyst with many years of successful experience in the banking and insurance industries.
As well with a talent for breaking down complex problems and delivering actionable insights. Expert in business and systems requirements.
Flexible skills in project management, problem solving, collaboration and understanding business operations. Bring a fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Business Analyst
Madeira TEC
09.2023 - Current
- Collaborating with stakeholders to gather essential requirements, ensuring successful project outcomes.
- Improving business processes by analyzing system requirements and implementing effective solutions.
- Performing gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Playing key role in successful launch of new product lines by coordinating between development teams and stakeholders.
- Communicating and explaining business requirements to team members to understand and implement functional demands.
- Analyzing existing systems and databases and recommended enhancements to solve business needs
- Providing excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
- Managing multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Identifing critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Actively participating in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Helping employees fully understand new systems and procedures.
- Streamlining project management with effective communication and collaboration across cross-functional teams.
System/Business Analyst
Sber Bank
09.2019 - 10.2022
- Combining the roles of business and systems analyst in the Sberbank Change India
team. Customer - Branch of Sberbank in India.
Prepared detailed business requirements in English for an automated banking system
"from scratch" together with vendors from India.
Designed the logical data model. - Prepared BPMN diagrams for current and future business processes in the ARIS.
Interviewed customers in English for the development and refinement of processes. - Prepared User Story Map and User Stories AS IS and TO BE for processes that need
improvement. - Managed a project on the distribution of profits from transactions from the stage of the
"idea" of the business customer to the implementation of the development in
commercial operation. Interaction with business, architects, analysts, developers,
testers, and support team. - Cooperation in solving problems for users when working in bank systems.
System Analyst
Sber Bank
08.2018 - 09.2019
- Identification, analysis and clarification of business requirements received from
customers: checking for completeness and consistency. - Preparation of specifications within the implemented features, formation and approval
of technical specifications for implementation in Confluence. - Acceptance testing of the implemented functionality.
- Designed the logical and physical data models.
- Determined the integrations with various systems.
- Participation in process review and requirements collection meetings.
- Work planning and setting tasks for development.
- Consultation of business analysts, developers and testers on the tasks and identified
errors. - Preparing test scripts.
- Preparing test data.
- Preparation of instructions for business administrators.
- Interaction with UI / UX designer when developing layouts.
Lead Software Engineer
OJSC Gazprom UGS Engineering and Technical Center
12.2016 - 08.2018
- Leading Software Engineer of the Laboratory for Maintenance and Development of Local Information and Control Systems Development of macros for optimization and automation of production processes
- Coordination and change of orders for maintenance of gas industry repair facilities, support and consultation of SAP GUI for Windows
- Ensuring the availability of settings and information in the information system for monitoring the technical condition of the facilities of the Unified Gas Supply System
- Interaction with employees for technical and software support
- I proposed and implemented a project to modernize the search for regulatory and technical documentation at Gazprom UGS
- The software product 'Base of the control fund of regulatory and technical documentation' in the C# language and the database of the control fund on SQL Server were created
- Creation (from scratch) and introduction into production took place individually
Mine surveyor
OJSC Gazprom UGS Schelkovskoye
09.2015 - 12.2016
- Analysis of geodetic data
- Construction and development of geodetic networks
- Implementation of geodetic and mine surveying control over the observance of the spatial-geometric ratios of elements
- Works on the geometrization of underground gas storage facilities
- Accounting and storage of mine surveying and topographic materials
- Maintaining survey documentation
Trainee
OJSC Mostransnefteprodukt / OJSC Gazprom
06.2013 - 05.2015
- Completed the tasks set by the head of the APCS service, as part of writing a thesis on the topic: 'A stochastic model for identifying leaks in a product pipeline.'The diploma is accompanied by a software product for identifying leaks on the product pipeline implemented in the MatLab environment
- Studied the structure of the complex of technical means of automated process control system of the Sakhalin GCS and the operational dispatch control system, mastered the purpose and principles of operation of the equipment involved in gas transportation
- During the internship, I mastered the principles of working in the MapInfo geoinformation system and PC ARS. Prepared reports of the established form. Analyzed the data. Developed gas supply and gasification schemes; Optimized the development of the gas distribution network Staritsky district of the Tver region. Made a hydraulic calculation of the gas distribution system in the Ivanovo district of the Saratov region
Education
Mine Surveying - Institute of Additional Education
Russian State Geological Prospecting University S. Ordzhonikidze
09.2015 - 12 2015
Master of Applied Mathematics And Computer Modeling -
National University of Oil And Gas «Gubkin University»
09.2010 - 6 2015
Skills
Agile methodologies
Banking
Business analysis
Business process improvement
Data modeling
Interviewing
Insurance
Mathematical modeling
Task prioritization
Reporting and documentation
Technical documentation
Negotiation
Problem-solving
Multitasking and organization
Use Cases
User Stories
Agile
Agile
ARIS
BitBucket
BPMN
UML
C#
Computer Modeling
Confluence
UI / UX
XML
HTTP
Jira
JSON
MatLab
REST API
SQL
Source code analysis
Systems integration
Test data
Testing acceptance
Visual Studio
Additional Information
"Stochastic model of leak identification" in the journal "Science and technology of pipeline transport of oil and petroleum products" No. 4 (20) 2015.
Accomplishments
- prepared detailed business
requirements for core banking
system in Indian bank for CIF,
Accounts, Deposits, Compliance,
AML, Reports functionalities
(including: detailed process
business descriptions, BPMN
process schemes, data models,
process sequence, user rules); - created User Story Map in AS IS
and TO BE models for catching
system's gaps; - wrote 90+ User Stories;
- connected, integrated and
redesigned internal systems to
implement the process of
increasing the bank's profit; - created 50+ BPMN business
process schemes; - created 50+ UML schemes;
- caught and resolved 100+ source
code bugs; - defined and resolved users
problems using the system; - wrote system requirements for
functionality of opening deposits
and accounts in web application; - described and integrated 80+ REST
APIs; - wrote 1000+ SQL's requests;
- created 500+ SQL's tables;
- in touch with back/front
developers, designers, testers,
architectures and other engineers; - created in C# and SQL my own
documents searching system - it
was tested in 1 server and 4
clients;
prepared 100+ test data.
Also I can:
- read and understand C, C#, C++,
Java, JavaScript, SQL, XML, JSON,
HTTP and other languages,
protocols and notations; - translate business language to
developers language; - understand users problems and
describe them; - wrote solution requirements for most of the problems;
- and much more...
Timeline
Business Analyst
Madeira TEC
09.2023 - Current
System/Business Analyst
Sber Bank
09.2019 - 10.2022
System Analyst
Sber Bank
08.2018 - 09.2019
Lead Software Engineer
OJSC Gazprom UGS Engineering and Technical Center
12.2016 - 08.2018
Mine surveyor
OJSC Gazprom UGS Schelkovskoye
09.2015 - 12.2016
Mine Surveying - Institute of Additional Education
Russian State Geological Prospecting University S. Ordzhonikidze
09.2015 - 12 2015
Trainee
OJSC Mostransnefteprodukt / OJSC Gazprom
06.2013 - 05.2015
Master of Applied Mathematics And Computer Modeling -
National University of Oil And Gas «Gubkin University»
09.2010 - 6 2015