Maria C. F. C. Silva
Summary
I am a resourceful, dedicated and adaptable professional with more than 18 years of experience in the Logistics Sector. An influential and focused Manager with strong negotiation skills; interpersonal and motivational skills. Capable of managing projects from the embryonic stage to successful completion. I am a proactive individual with a logical approach to challenges. Manages fast-paced departments with grace and efficiency, continuously improving operations. Strong financial management, organizational and communications skills.
Overview
20
20
years of professional experience
Work History
Section Manager
GXO Logistics
10.2017 - 04.2023
- Customer support through daily/weekly/monthly operational and financial meetings. Data analysis to manage human resources, consumables, Outsourcing Solutions,
- Direct responsibility for more than 20 colleagues increasing to more than 90 in peak operational periods, Delivery of Key Performance Indicators (KPIs)
- Achieving daily productivity and operational precision targets,
- Adhere to standard operating procedures (SOPs) and workplace safety and risk assessments,
- Ensure clear communication of the department's performance to the Operations Manager and Customer,
- Analyze data and create business strategies or commercial proposals to support continuous improvement in the department and, in turn, in the Distribution Center, using PDCA, 5’S, and other “Lean” methodologies
- Fundamental role in developing and improving the contract and creating a positive relationship with the Contract Customer,
- Control and decisions making during the absence of the Department's Operations Management,
- Analyze the data and put the contingency plan into practice when there was a failure in the service level provided to the customer to avoid recurrence.
- Improved team efficiency by streamlining processes and implementing effective communication strategies (M&S contract).
- Led cross-functional teams for successful project completion within deadlines and budget constraints (M&S contract)
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
Team Manager
Marks and Spencer
07.2016 - 07.2017
- Equivalent to the tasks indicated above, Direct responsibility for the management of 20+ team, responsibility for 100+ colleagues,
- Responsible for identifying measures that led to better management of colleagues and, in turn, increased productivity levels,
- Coordinate with the Safety Team at work to update actions to prevent future incidents from occurring; as well as creating staff engagement initiatives with the theme of Health and Safety at work.
First Line Manager
Prolog Logistics
12.2015 - 07.2016
- Ensured implementation and adherence to all health and safety procedures,
- Use of the PDCA and 5s' continuous improvement tool to provide a 10% improvement in KPI in the customer returns processing departments,
- Team assessment, which led to colleagues that required individual training, in accordance with business requirements and skill matrix, Worked closely with Human Resources and Recruitment agencies to meet all staffing requirements and daily resource planning,
- Increased team productivity by implementing efficient workflow processes and time management strategies. KPI's analyzed on an ongoing basis, implementing processes and improving morale to ensure continuous improvement on productivity,
Section Manager
Sportsdirect.com
01.2013 - 10.2015
- Operational management of the team to maximize the performance and productivity of the warehouse´s operations through the correct organization and delegation to more than 1500 employees,
- Identify performance issues with individuals and implement personal development plans,
- Ensure productivity and robust communication across the chain of responsibility, Confirm that all administration duties are fulfilled to ensure daily KPI analysis and correct data collection,
- Responsible for ensuring Health and Safety standards in accordance with company policy,
- Support the Human Resources department with interviews, selection, recruitment, disciplinary meetings and decision making, Effectively designed and successfully delivered a comprehensive succession planning training program for the Distribution Center.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
Warehouse Supervisor
Sportsdirect.com
03.2003 - 12.2012
- Responsible for the direct day-to-day management of 80 employees in 1 of the Customer's 5 warehouses in its Central Distribution area, Personnel/HR Management for a team of colleagues, including personal development, Carry out regular team updates and ensure compliance with operational procedures, Responsible for completing the defined workload for the assigned warehouse.
- Enhanced employee productivity through effective training programs and performance evaluations.
Education
CIPD Level 5, Human Resources Management -
Vision West Notts College
IOSH Managing Safely -
GXO Logistics
Level 5 (University of Birmingham), FDA in Business and Management -
Vision West Notts College
01.2015
Skills
- Lean Methodologies understanding
- Human Resources
- Staff Leadership
- Continuous Improvement
- Resource Allocation
- Customer Relationship Management
- Goal Setting
- Effective Communication
- Staff Development
- Team Leadership
- Delegation Skills
- Rule Enforcement
Main Achievements
- I supported the client "Pangaia" in the E-commerce process "Go-live", through the challenges that a Go-live Ecommerce involves. Collaboration in the creation, implementation, and changes to the warehouse process to improve service delivery, efficiency, and profitability of distribution operations. I created several commercial proposals that, in close collaboration with the Client, provided savings of more than £50000 per year by improving the information that the Client provided. Subsequently, making the necessary changes to this data, after a correct analysis of the real-time actions collected, resulted in a more accurate inventory replenishment process. This was part of customer support and driving Operational Continuous Improvement.
- I created a mentoring program for the warehouse's human resources through the development and use of an educational tool. Effectively designed and successfully delivered a comprehensive Succession Planning training program for the Distribution Center. I played a fundamental role in solving problems related to the ability to comply with the Customer Service Level Agreement in a 3 PL distribution center. I implemented a support system so that the customer could improve deliveries of the Next-day E-commerce service. Failure of service was reduced by 50% and I reduced the failures to less than 0.5% of the orders.
Communication Skills - Languages
- Portuguese, Proficiente Written, Reading and Spoken
- English, Proficiente Writing, Reading and Spoken
- Spanish, Fluent Spoken and Reading
- French, Intermediate Spoken and Reading
Cover Letter
Dear Andrew,
It would be a great opportunity to work with yourself, the team if Good Pair Days and Reda. Please note on my C.V the skills and experience that I bring to the Team and the reasons why I am applying for the Position of Operations Manager at GPD. I think that my main added value is that I belive in Self and Team improvement and have as main values honesty, hard work and accountability for mine and my teams´ Development and Performance.
Timeline
Section Manager
GXO Logistics
10.2017 - 04.2023
Team Manager
Marks and Spencer
07.2016 - 07.2017
First Line Manager
Prolog Logistics
12.2015 - 07.2016
Section Manager
Sportsdirect.com
01.2013 - 10.2015
Warehouse Supervisor
Sportsdirect.com
03.2003 - 12.2012
CIPD Level 5, Human Resources Management -
Vision West Notts College
IOSH Managing Safely -
GXO Logistics
Level 5 (University of Birmingham), FDA in Business and Management -
Vision West Notts College
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