Mariana F. Moreira Santos

Participated in all stages of preparation, development, and production deployment of the new IT operations tool in EDF France.

• Led the transition to a new real state request management portal, replacing legacy systems by ServiceNow.
• Collaborated with the software implementation company, Devoteam, to design, plan and review the deliveries.
• Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
• Conducted testing phases covering core features.
• Ensured the tool's implementation, adaptation, and proper functioning to maintain continuous activity for all stakeholders.
• Hypercare phase participation by opening incidents, training the end-users and documenting work instructions.

Ensure the administration, adaptation, and configuration of business information systems (CRM and CMMS) for the real estate sector at the regional level. Guarantee the smooth operation of tools in line with business needs and participate in the deployment of new features.

• Gather and consolidate business information necessary for configurations;
• Collaborate with SMEs and project leads for complex configurations.
• Interface with the IT department responsible IT and the domain responsible.
• Provide level 1 and 2 application support.
• Test developed solutions.
• Develop and update operational procedures for business users.
• Report extraction and data analysis.
• Facilitate meetings with business stakeholders.

Rectification of anomalies appearing in buildings during the warranty period.

• Performed diagnostic visits.
• Documenting site anomalies and analyzing required tasks for their resolution.
• Planned weekly interventions.
• Facilitated communication between clients and maintenance teams.
• Managed procurement and oversight of materials/equipment.
• Facilitated communication between suppliers and subcontractors.

Participation in the construction of the Metro Marques Hotel in downtown Porto and in the redevelopment of the Command Center in Régua.

• Analyzed projects and quantity schedules.
• Processed quantity schedules and consulted subcontractors.
• Prepared comparative tables and held meetings with subcontractors.
• Presented alternatives for materials and architectural solutions.
• Developed the site plan.
• Supported the Safety Technician and Works Supervisor in controlling site workers' documentation and conducting site induction training.
• Managed equipment access to the site.
• Accompanied and documented various executed tasks.
• Managed and scheduled subcontractor access to the site.
• Maintained validity of documentation required for site access.
• Planned, requisitioned, and monitored various materials/equipment.
• Received orders and forwarded them to production.
• Facilitated communication among all site teams to understand challenges and strengths of each task.
• Supported Works Supervisor and Site Inspector and addressed their requests.
• Conducted production follow-ups.
• Monthly equipment rate schedule.
• Prepared BAM's (Monthly Construction Management Reports).
• Prepared PIT & RIT (Project Implementation Plan & Risk Identification Tool).
• Prepared final design plans and warranty tables for technical compilation.