Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Mariana Mendes

Mariana Mendes

Floor Manager
Lisbon,11

Summary

Dynamic and results-driven retail professional with rapid career progression at JD Sports, currently holding a Floor Manager position within two years of joining. Strong background in team leadership, sales performance, and operational excellence in fast-paced environments.

Complemented by over 15 years of high-performance experience as a DanceSport athlete, representing Portugal internationally. Brings a competitive mindset, resilience, and discipline to professional challenges.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Floor Manager

JD SPORTS
09.2023 - Current

Floor Manager

JD Sports | Aug 2025 – Present

  • Lead, motivate, and manage store teams to consistently achieve sales targets and KPI´s.
  • Oversee daily store operations, ensuring efficiency and high standards of customer experience.
  • Conduct recruitment processes, including interviewing and onboarding new team members.
  • Develop staff schedules and manage workforce planning.
  • Drive team performance through coaching and leadership.

Footwear Supervisor

JD Sports (Colombo Store) | Oct 2024 – Aug 2025

  • Supervised footwear department operations in a high-volume retail environment.
  • Ensured visual merchandising standards and stock organization.
  • Supported cross-departmental problem-solving and operational flow.
  • Acted as a key point of contact for team support and escalation.

Senior Sales Assistant.

JD Sports | Jul 2024 – Oct 2024

  • Delivered strong individual sales performance and customer service excellence.
  • Supported team members and contributed to store targets

Sales Assistant (Part-time → Full-time).

JD Sports (Fórum Almada) | Sep 2023 – Jul 2024

  • Quickly promoted from part-time to full-time based on performance.
  • Developed strong customer engagement and sales skills.

Professional DanceSport Athlete

DANCESTEP
06.2008 - 12.2024
  • 15+ years of competitive experience.
  • Portuguese National Champion (Under-21).
  • Portugal Cup Champion (Professional category).
  • Member of the Portuguese National Team.
  • Represented Portugal at the European Championship (2024).
  • Participant in national television program “Dança Comigo” (2023).

Education

High School Diploma -

Secondary Education – Science And Technology
Escola Secundária De Amora
04.2001 -

M.D. - Physiotherapy Assistant Course

CEFAD
Lisbon
04.2001 -

Skills

Professional Training

Leadership Skills Training

Visual Merchandising Training (multiple locations)

Multi-store operational training (Braga, Vila Real, UBBO)

Store opening experience (Braga & Vila Real)

Sales Performance & KPI Achievement

Retail Operations Management

Customer Experience Excellence

Recruitment & Talent Development

Problem Solving & Decision Making

Time Management & Adaptability

Additional Information

  • Driving License: Category B
  • Available for national and international opportunities.

Timeline

Floor Manager

JD SPORTS
09.2023 - Current

Professional DanceSport Athlete

DANCESTEP
06.2008 - 12.2024

High School Diploma -

Secondary Education – Science And Technology
04.2001 -

M.D. - Physiotherapy Assistant Course

CEFAD
04.2001 -
Mariana MendesFloor Manager