Mariana Mendes
Floor Manager
Lisbon,11
Summary
Dynamic and results-driven retail professional with rapid career progression at JD Sports, currently holding a Floor Manager position within two years of joining. Strong background in team leadership, sales performance, and operational excellence in fast-paced environments.
Complemented by over 15 years of high-performance experience as a DanceSport athlete, representing Portugal internationally. Brings a competitive mindset, resilience, and discipline to professional challenges.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Floor Manager
JD SPORTS
09.2023 - Current
Floor Manager
JD Sports | Aug 2025 – Present
- Lead, motivate, and manage store teams to consistently achieve sales targets and KPI´s.
- Oversee daily store operations, ensuring efficiency and high standards of customer experience.
- Conduct recruitment processes, including interviewing and onboarding new team members.
- Develop staff schedules and manage workforce planning.
- Drive team performance through coaching and leadership.
Footwear Supervisor
JD Sports (Colombo Store) | Oct 2024 – Aug 2025
- Supervised footwear department operations in a high-volume retail environment.
- Ensured visual merchandising standards and stock organization.
- Supported cross-departmental problem-solving and operational flow.
- Acted as a key point of contact for team support and escalation.
Senior Sales Assistant.
JD Sports | Jul 2024 – Oct 2024
- Delivered strong individual sales performance and customer service excellence.
- Supported team members and contributed to store targets
Sales Assistant (Part-time → Full-time).
JD Sports (Fórum Almada) | Sep 2023 – Jul 2024
- Quickly promoted from part-time to full-time based on performance.
- Developed strong customer engagement and sales skills.
Professional DanceSport Athlete
DANCESTEP
06.2008 - 12.2024
- 15+ years of competitive experience.
- Portuguese National Champion (Under-21).
- Portugal Cup Champion (Professional category).
- Member of the Portuguese National Team.
- Represented Portugal at the European Championship (2024).
- Participant in national television program “Dança Comigo” (2023).
Education
High School Diploma -
Secondary Education – Science And Technology
Escola Secundária De Amora 04.2001 -
M.D. - Physiotherapy Assistant Course
CEFAD
Lisbon 04.2001 -
Skills
Professional Training
Leadership Skills Training
Visual Merchandising Training (multiple locations)
Multi-store operational training (Braga, Vila Real, UBBO)
Store opening experience (Braga & Vila Real)
Sales Performance & KPI Achievement
Retail Operations Management
Customer Experience Excellence
Recruitment & Talent Development
Problem Solving & Decision Making
Time Management & Adaptability
Additional Information
- Driving License: Category B
- Available for national and international opportunities.
Timeline
Floor Manager
JD SPORTS
09.2023 - Current
Professional DanceSport Athlete
DANCESTEP
06.2008 - 12.2024
High School Diploma -
Secondary Education – Science And Technology
04.2001 -
M.D. - Physiotherapy Assistant Course
CEFAD
04.2001 -