Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Marilda Ferreira

Ecommerce
Rua Lopes 100
Marilda Ferreira

Summary

Driven [Job Title] successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Dedicated [Job Title] with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Reliable [Job Title] with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

17
years of professional experience
2
years of post-secondary education
1
Language

Work History

Caboztejo
lisboa

Administrative Secretary
01.2008 - 07.2023

Job overview

  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Responded to inquiries from callers seeking information.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Acustica Medica
lisboa

Operadora De Call Center
10.2006 - 01.2008

Job overview

  • Responded to customer requests for products, services, and company information.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Assisted customers by answering questions and responding to inquiries.
  • Educated customers on company systems, form completion, and access to services.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

Citeforma
Lisboa

12ano from Diploma Do 12 Ano Concluido
09.2017 - 06.2019

University Overview

  • Professional development completed in [Subject]

Skills

    Billing and Invoicing

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Interests

Trabalhar com o apoio ao cliente

Timeline

Citeforma

12ano from Diploma Do 12 Ano Concluido
09.2017 - 06.2019

Administrative Secretary

Caboztejo
01.2008 - 07.2023

Operadora De Call Center

Acustica Medica
10.2006 - 01.2008
Marilda FerreiraEcommerce