Marisa Marques Outeiro
Lisboa
Summary
Bilingual, dynamic and self-motivated Executive Assistant with 7 years of experience. Aiming to address matters in an objective and timely manner to help C-Level Executives to maximise their time, performance, communication, and business operations. Simultaneously adaptable to multicultural environments and striving to establish positive relationships at all levels of management, customers and stakeholders.
Overview
10
10
years of professional experience
Work History
Executive Assistant to Team Management
RE/MAX ExpoGroup
07.2019 - Current
- Sustain daily calendar of events and coordinate all meetings including clients, partners, investors and team and off-site meetings, across global time zones
- Carry out clerical duties such as responding to phone calls, texts, e-mails, manage databases, maintain general office files, arrange appointments with current and potential clients and colleagues
- Compile and revise contracts and official documents from properties and clients, prepare documents including reports, presentations and market researches
- Communicate with external stakeholders such as architects, law firms, engineers, brokers, banks, registry offices and town councils
- Produce marketing materials and advertisements to promote Team´s services on different websites, social media and platforms
- Interview clients to determine property requirements, purchasing budgets, advise on legal requirements, market condition prices and mortgages, present suitable solutions and negotiate offers
- Track prospective property purchasing opportunities, conduct research on current and new developments in Lisbon district
- Assist onboarding new Real Estate Consultants
- Participate in networking events
Service Advisor & Warranty Administrator
Audi, Metje+Ziegler Group
04.2016 - 03.2019
- Oversee dealership's dense workflow and schedule appointments accordingly, accurately record customer requirements and work to be carried out on DMS, provide Technician and Service Manager with this information and keep customers updated on progress of work
- Check insurance, carry out inspections, determine repair timescales, estimate costs, issue invoices, track outstanding payments, calculate workshop staff billing hours, liaise between Parts and Sales Department
- Develop warranty procedures according to manufacturer guidelines and distribute to appropriate branch employees
- Successfully complete in-service performance evaluation, meet monthly targets set for team, participate in Quality Control tasks
- Participate in regular training and new vehicle launches
Executive Assistant to Financial Manager
Audi, Metje+Ziegler Group
03.2015 - 03.2016
- Manage challenging diaries, receive and screen telephone calls and visitors, draft, edit, review and send confidential correspondence and communications on behalf of Executive
- Assemble and distribute agendas and meeting materials (reports, presentations, recommendations for management to act on), attend meetings, take minutes, provide necessary notes and procedural guidance, ensure accuracy and security of records
- Keep Executive informed on time sensitive and priority issues, ensuring appropriate follow-up
- Coordinate travel logistics: itineraries, accommodation, transport and expenses
- Perform general office functions such as ordering and managing office supplies, utilities, cleaning supplies, office furniture, general repairs
- Participate in planning of internal and external company events
Supervisor
Kubata City Hotel
09.2011 - 02.2015
- Coordinate internal housekeeping, kitchen and laundry staff, receptionists, gardeners and maintenance workers, inspect facilities to enforce health and safety standards
- Collaborate with external parties such as couriers, suppliers, deliveries, travel agencies and conference planners
- Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments
- Apply marketing strategies to promote hotel's services and amenities and increase customer retention
- Oversee reservations, monitor stock, sales and profits, process payments and compile invoicing
Education
Diploma in Marketing -
Institute of Marketing Management
Johannesburg07.2014
Skills
- Detail Oriented
- Effective Communication
- Solution Focused Approach
- Time and Stress Management
- Organization / Prioritization
- Confidentiality
- Proactivity
- Multitasking
- Global Mindset
- Customer Experience
- Slack, WeChat
- Google Apps (Workspace)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant to Team Management
RE/MAX ExpoGroup
07.2019 - Current
Service Advisor & Warranty Administrator
Audi, Metje+Ziegler Group
04.2016 - 03.2019
Executive Assistant to Financial Manager
Audi, Metje+Ziegler Group
03.2015 - 03.2016
Supervisor
Kubata City Hotel
09.2011 - 02.2015
Diploma in Marketing -
Institute of Marketing Management
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