Marta Rocha
Store Manager
Vila Nova de Gaia
Overview
8
8
years of professional experience
4
4
Languages
Work History
Store Manager
The Value of Time
Porto
02.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Outbound Sales Associate
ManpowerGroup
Porto
10.2018 - 01.2019
- Exceeded sales targets consistently by employing strong negotiation skills and persuasive techniques.
- Built rapport with potential clients through engaging conversations, leading to successful sales closures.
- Supported teammates by sharing best practices, tips, or insights gleaned from personal experiences in the role.
Intern
Magic Tourism
Porto
02.2017 - 08.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working with sales in the tourism industry.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Gained valuable knowledge on how to address different people, based on their nationality/culture.
- Developed my speaking skills in other languages by speaking directly with natives.
Education
CTeSP - Tourism
ISLA Gaia
Vila Nova De Gaia 04.2001 -
Bachelor of Science - Biomedical Sciences
Universidade Da Beira Interior
Covilhã 04.2001 -
Skills
Inventory management
Store organization, opening and closing
Staff/ Shift scheduling
Customer service and engagement
Incident reports
Work space organization
Time management
Clear written and verbal communication
Adaptability
Open-mindedness
Timeline
Store Manager
The Value of Time
02.2019 - Current
Outbound Sales Associate
ManpowerGroup
10.2018 - 01.2019
Intern
Magic Tourism
02.2017 - 08.2017
CTeSP - Tourism
ISLA Gaia
04.2001 -
Bachelor of Science - Biomedical Sciences
Universidade Da Beira Interior
04.2001 -