Overview
Work History
Education
Skills
Timeline
Generic

Marta Rocha

Store Manager
Vila Nova de Gaia

Overview

8
8
years of professional experience
4
4
Languages

Work History

Store Manager

The Value of Time
Porto
02.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Outbound Sales Associate

ManpowerGroup
Porto
10.2018 - 01.2019
  • Exceeded sales targets consistently by employing strong negotiation skills and persuasive techniques.
  • Built rapport with potential clients through engaging conversations, leading to successful sales closures.
  • Supported teammates by sharing best practices, tips, or insights gleaned from personal experiences in the role.

Intern

Magic Tourism
Porto
02.2017 - 08.2017
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working with sales in the tourism industry.
  • Sorted and organized files, spreadsheets, and reports.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Gained valuable knowledge on how to address different people, based on their nationality/culture.
  • Developed my speaking skills in other languages by speaking directly with natives.

Education

CTeSP - Tourism

ISLA Gaia
Vila Nova De Gaia
04.2001 -

Bachelor of Science - Biomedical Sciences

Universidade Da Beira Interior
Covilhã
04.2001 -

Skills

Inventory management

Store organization, opening and closing

Staff/ Shift scheduling

Customer service and engagement

Incident reports

Work space organization

Time management

Clear written and verbal communication

Adaptability

Open-mindedness

Timeline

Store Manager

The Value of Time
02.2019 - Current

Outbound Sales Associate

ManpowerGroup
10.2018 - 01.2019

Intern

Magic Tourism
02.2017 - 08.2017

CTeSP - Tourism

ISLA Gaia
04.2001 -

Bachelor of Science - Biomedical Sciences

Universidade Da Beira Interior
04.2001 -

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Marta RochaStore Manager