Maryam Ghasemi
Administrative Assistant In Migration Programs
Lisbon
Summary
Experienced administrative professional for 10 years with strong background in office management, scheduling, and communication.
Experienced with managing customer interactions and providing effective solutions and problem-solving skills to address customer concerns promptly for 3 years.
Based on my knowledge in Migration studies, i'm highly motivated to support migrants and refugees with my strong communication skills in Persian, Turkish , English and willingness to learn Portuguese.
Overview
25
25
years of professional experience
4
4
Languages
Work History
Sales Planner
Homa Telecommunication Development Company
06.2022 - 08.2023
- Developing the company's annual sales plan
- Following up on the sales process and achieving the goals
- Analysis of sales trends
- Helping to develop a strategy to increase customers
- Preparation of dashboards and reports required in the sales planning process
Customer Service Representative
Teleperformance
10.2017 - 02.2020
- Help customers with complaints and questions
- Provide feedback to the client
- Improving team performance by attending a weekly meeting
Statistic Representative & Translator
Tehran International Fairground
05.2014 - 12.2016
- Interview with foreign and domestic companies’ managers
- Provide feedback to measure satisfaction.
Director of Cultural Department
Tehran City Hall
01.1999 - 01.2009
- Organizing and implementing cultural events
- Institutions and organizations Coordinator
Education
Ph.D. Coursework - Migration Studies, Human Geography
University of Lisbon
02-2022
Master Degree - Political Geography
Azad University of Tehran
06-2003
Bachelor Degree - Human Geography
University of Tehran
01.1997
Skills
- Intercultural communication and empathy
- Translation and interpretation (Persian, Turkish,English)
- Qualitative research and data analysis
- Teamwork and adaptability
- Managing Multi-task operation
- Understanding of migration issues and refugee protection
References
Maria Lucinda, Fonseca, Dr., Fonseca-maria@campus.ul.pt, Universidade de Lisboa, Instituto De Geografia E Ordenamento Do Territorio (IGOT), Lisboa, Portugal
Additional Information
Interested in refugee support, Community development and education projects
Timeline
Sales Planner
Homa Telecommunication Development Company
06.2022 - 08.2023
Customer Service Representative
Teleperformance
10.2017 - 02.2020
Statistic Representative & Translator
Tehran International Fairground
05.2014 - 12.2016
Director of Cultural Department
Tehran City Hall
01.1999 - 01.2009
Ph.D. Coursework - Migration Studies, Human Geography
University of Lisbon
Master Degree - Political Geography
Azad University of Tehran
Bachelor Degree - Human Geography
University of Tehran