Hi, I’m
Massimo Scipilliti
Moita
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Diligent customer support specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
7
years of professional experience
Work History
FREENOW PORTUGAL
CUSTOMER SUPPORT SPECIALIST
09.2022 - 03.2023
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained and managed customer and taxi driver files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered constant flow of taxi driver calls with minimal wait times.
MINISTERO DELLA PUBBLICA ISTRUZIONE
ITALIAN SCHOOL ADMINISTRATION TECHNICAL SUPPORT
09.2021 - 08.2022
Job overview
- Demonstrated leadership skills in managing school labs projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Provide support to School laboratory
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Teleperformance Portugal
MULTILINGUAL TEAM LEADER
11.2018 - 12.2020
Job overview
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Ran errands and provided general office support in a professional environment.
- Worked well in a team setting, providing support and guidance.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
Teleperformance Portugal
CUSTOMER ADVISER AND BOOKING SPECIALIST
12.2017 - 10.2018
Job overview
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Answered and managed incoming and outgoing calls.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
WEBHELP PORTUGAL
MULTILINGUAL TEAM LEADER
02.2016 - 09.2017
Job overview
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Ran errands and provided general office support in a professional environment.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
Education
UNIVERSITY OF CATANIACATANIA, ITALY
DEGREE IN INTERNATIONAL POLITICAL SCIENCES from International Relations And Affairs
10.1997
LEUPHANA UNIVERSITYLUNEBURG, GERMANY
PROJECT ERASMUS from Economics
09.1996
Skills
- Customer Needs Assessment
- Report Transcription
- Credit Card Payment Processing
- Report Preparation
- Staff Training
- Customer Satisfaction
- Customer Feedback
Languages
Italian
Native language
Spanish
Proficient
C2
English
Advanced
C1
German
Intermediate
B1
Portuguese
Intermediate
B1
French
Elementary
A2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER SUPPORT SPECIALIST
FREENOW PORTUGAL
09.2022 - 03.2023
ITALIAN SCHOOL ADMINISTRATION TECHNICAL SUPPORT
MINISTERO DELLA PUBBLICA ISTRUZIONE
09.2021 - 08.2022
MULTILINGUAL TEAM LEADER
Teleperformance Portugal
11.2018 - 12.2020
CUSTOMER ADVISER AND BOOKING SPECIALIST
Teleperformance Portugal
12.2017 - 10.2018
MULTILINGUAL TEAM LEADER
WEBHELP PORTUGAL
02.2016 - 09.2017
UNIVERSITY OF CATANIA
DEGREE IN INTERNATIONAL POLITICAL SCIENCES from International Relations And Affairs
LEUPHANA UNIVERSITY
PROJECT ERASMUS from Economics
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