Microsoft Word
Mayolene Trigueiros
Sales And Account Manager
Queluz
Summary
With about 20 years of experience in Sales and client management and support, I am passionate about the direct contact with people, having acquired over the years an excellent communication and argumentation skills that allowed me to naturally succeed as a Key Account Manager, with demonstrated success in relationship building, negotiating, and developing new business within targeted and assigned accounts.
Driven by my self-motivation, i am highly adaptable and have strong analytic and technical aptitude with great attention to detail.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Sales and Key Accounts Manager
Noatun Maritime, Lda
Lisbon
05.2011 - 04.2023
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Negotiated prices, terms of sales and service agreements.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Built relationships with customers and community to promote long term business growth.
Customer Service Specialist
Marmedsa Agência Marítima, Lda.
Lisbon
02.2004 - 04.2011
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Equipment and Logistics Coordinator
Maremedsa Agência Marítima, Lda.
Lisbon
11.2002 - 05.2004
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Managed inventory levels to verify availability of stock for customer orders.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Monitored and adjusted inventory levels according to demand.
- Updated and maintained databases to track shipments and inventory.
- Tracked orders and notified customers of status or potential delays.
Documentation Executive
Marmedsa Agência Marítima, Lda.
Lisbon
05.2002 - 10.2002
- Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
Education
Master of Business - Modern Logistics And Sea Highways
Escola Europea De Short Sea Shipping
Barcelona, Spain 05.2012 - 05.2012
High School Diploma -
ISCAL - Lisbon Accounting And Business School
Lisbon, Portugal 09.2008 - 05.2011
Certificate - Time Management in Business Aplications
University Autónoma De Lisboa
Lisbon, Portugal 03.2007 - 06.2007
Master in Computational Aplications - Computer Programming And Aplications
Profissional School Center of Venda Nova
Lisboa, Portugal 09.2000 - 05.2001
Skills
Outstanding salesmanship
Great comunication and negotiation skills
National branded accounts management experience
Software
Microsoft Excel
Microsoft Powerpoint
Interests
Business and Sports
Timeline
Master of Business - Modern Logistics And Sea Highways
Escola Europea De Short Sea Shipping
05.2012 - 05.2012
Sales and Key Accounts Manager
Noatun Maritime, Lda
05.2011 - 04.2023
High School Diploma -
ISCAL - Lisbon Accounting And Business School
09.2008 - 05.2011
Certificate - Time Management in Business Aplications
University Autónoma De Lisboa
03.2007 - 06.2007
Customer Service Specialist
Marmedsa Agência Marítima, Lda.
02.2004 - 04.2011
Equipment and Logistics Coordinator
Maremedsa Agência Marítima, Lda.
11.2002 - 05.2004
Documentation Executive
Marmedsa Agência Marítima, Lda.
05.2002 - 10.2002
Master in Computational Aplications - Computer Programming And Aplications
Profissional School Center of Venda Nova
09.2000 - 05.2001