MD JUBAIR MONIF
Lisboa
Summary
Accomplished manager with over ten years of experience in leading teams to achieve organisational goals, including recognition as the best retail outlet in the UK in 2016. Demonstrates exceptional communication skills, essential for effective customer interaction and team collaboration, honed through a background in marketing. Proficient in planning and organising, ensuring efficient time management and task completion. Skilled in leadership, guiding subordinates to success through strategic planning and execution. Competent in computer applications such as MS Word, Excel, Outlook, and data entry.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Restaurant waiter
Star Inn Hotel
Lisbon, Portugal
2022.10 - Current
- Navigated busy dinner rushes without compromising quality of service.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Ensured cleanliness and organisation of assigned tables for a comfortable environment.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- Handled cash register operations, ensuring accurate transactions.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Customer Service Assistant
Scandic Hotel
Stockholm, Sweden
2020.01 - 2020.10
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Provided exceptional levels of customer service consistently; creating loyal customers .
Deputy Sales Manager
Coral
London, United Kingdom
2015.01 - 2018.01
- Manage selling and customer service activities in these areas, to optimize and sustain sales performance, profitability, and customer satisfaction.
- Meeting, greeting and talk about the new promotions and complain resolve.
- Giving extra value to customer as a part of customer service and customer safety as the uppermost priority.
- Developed marketing strategies for product promotion.
- Collaborated with management to streamline business processes.
Student Liaison Officer
University of Ulster
London
2010.01 - 2015.01
- To provide support for students those who needs internal and external information services.
- To maintain relationship with students and management is an important aspect of job.
- To take part and contribute to the management meetings and organise student recruitment events and activities.
Education
Master in Marketing - Business
Karlstad University
Sweden 2019.08 -
BSc (Hons) - Business Studies
University of Ulster
London 2012.09 - 2015.09
Fundamentals of Digital Marketing - undefined
Google
Skills
- Communication
- As a manager it is very important to be able to communicate with customer in various issues Working with subordinates on daily basis task to complete and inform to area manager
- Communication is one of my great skills as a business student my major subject was on marketing Marketing profession depends on good communication with buyers and suppliers
- Planning/Organising
- As a professional always needs to be well organiser which is including time management, to-do list and preparation for upcoming activities, which I did in my weekly and monthly planning routine
- As a manager responsible for lead the team on best organise way for achieving goal
- Leadership
- More than ten years of experienced I have learned, how to work within a team and guide subordinates In 2016 we achieved best retail outlet in UK
- Computer
- Ms Word, Ms Excel, Ms Outlook, Video Optimization Web browsing, Data entry etc
Accomplishments
- I have achieved best quality service in 2012 London Olympic time, it was big challenge for me, as a team leader I fulfil my task properly with my team.
- In 2016 at Coral, our branch was number one for sells and promotions activities we have awarded by the top management.
- I was nominated for outstanding service in 2020 at Scandic Hotel.
Languages
English
Fluent
Portuguese
Upper intermediate
References:
Mr. Nuno Pestana
Assistant Director
Star Inn Hotel Lisbon
Tel: 218425700
Affiliations
- Traveling, watching football and F1 racing
Timeline
Restaurant waiter
Star Inn Hotel
2022.10 - Current
Customer Service Assistant
Scandic Hotel
2020.01 - 2020.10
Master in Marketing - Business
Karlstad University
2019.08 -
Deputy Sales Manager
Coral
2015.01 - 2018.01
BSc (Hons) - Business Studies
University of Ulster
2012.09 - 2015.09
Student Liaison Officer
University of Ulster
2010.01 - 2015.01
Fundamentals of Digital Marketing - undefined
Google